{"id":2581,"date":"2024-08-14T11:03:31","date_gmt":"2024-08-14T14:03:31","guid":{"rendered":"https:\/\/www.ecommerceupdate.com.br\/?p=2581"},"modified":"2024-08-14T11:04:00","modified_gmt":"2024-08-14T14:04:00","slug":"especialista-compartilha-4-dicas-para-aproveitar-e-aplicar-feedback-de-clientes","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/cs\/especialista-compartilha-4-dicas-para-aproveitar-e-aplicar-feedback-de-clientes\/","title":{"rendered":"Expert sd\u00edl\u00ed 4 tipy, jak vyu\u017e\u00edt a uplatnit zp\u011btnou vazbu od z\u00e1kazn\u00edk\u016f"},"content":{"rendered":"<p>Nespokojen\u00ed z\u00e1kazn\u00edci p\u0159edstavuj\u00ed cenn\u00fd zdroj u\u010den\u00ed Proto je nezbytn\u00e9, aby podnikatel\u00e9, kte\u0159\u00ed se sna\u017e\u00ed zlep\u0161it svou v\u00fdkonnost a zv\u00fd\u0161it sv\u00e9 tr\u017eby, v\u011bnovat zvl\u00e1\u0161tn\u00ed pozornost obdr\u017een\u00e9 kritice, mo\u017en\u00e1 je\u0161t\u011b v\u00edce ne\u017e chv\u00e1lit Tato p\u00e9\u010de umo\u017e\u0148uje zlep\u0161it spokojenost firem nebo obsluhovan\u00fdch lid\u00ed, a z\u00e1rove\u0148 p\u0159isp\u00edv\u00e1 k udr\u017eiteln\u00e9mu r\u016fstu podnik\u00e1n\u00ed.<\/p>\n\n\n\n<p>Podle Reinalda Boessa, finan\u010dn\u00edho experta a gener\u00e1ln\u00edho \u0159editele spole\u010dnosti<a href=\"https:\/\/www.tmbeducacao.com.br\/\">&nbsp;BMR<\/a>,&nbsp;<em>fintech specialista na platby prost\u0159ednictv\u00edm spl\u00e1tek boleto<\/em>, \u201cb\u00fdt v pozici pohodl\u00ed nedovol\u00ed, aby se podnik\u00e1n\u00ed zlep\u0161ilo.\u201d Pr\u00e1v\u011b prost\u0159ednictv\u00edm negativn\u00edch zp\u011btn\u00fdch vazeb je mo\u017en\u00e9 prov\u00e9st zm\u011bny, kter\u00e9 zp\u016fsob\u00ed r\u016fst spole\u010dnosti, vysv\u011btluje.&nbsp;<\/p>\n\n\n\n<p>Podnikatel upozor\u0148uje, \u017ee \u010dasto, pokud z\u00e1kazn\u00edk neuzav\u0159e, m\u016f\u017ee b\u00fdt chyba firmy. (2000, 2019) To neust\u00e1le nut\u00ed podnikatele, aby p\u0159ezkoumal procesy, prodejn\u00ed diskurz a dokonce i \u0159e\u0161en\u00ed, kter\u00e9 nab\u00edz\u00ed Z kritiky je mo\u017en\u00e9 zjistit, zda nebylo mo\u017en\u00e9 prok\u00e1zat dostate\u010dnou hodnotu v p\u0159edlo\u017een\u00e9m n\u00e1vrhu nebo zda m\u00e1 z\u00e1kazn\u00edk n\u011bjak\u00fd d\u016fvod, kter\u00fd mus\u00ed b\u00fdt bodem zlep\u0161en\u00ed, \u0159\u00edk\u00e1 Boesso.&nbsp;<\/p>\n\n\n\n<p>Zde je n\u011bkolik zp\u016fsob\u016f, jak m\u016f\u017eete po\u017e\u00e1dat o zp\u011btnou vazbu od z\u00e1kazn\u00edk\u016f v digit\u00e1ln\u00edm podnik\u00e1n\u00ed:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pou\u017e\u00edvejte online pr\u016fzkumy:\u00a0<\/strong>N\u00e1stroje jako Google Forms, SurveyMonkey a Typeform umo\u017e\u0148uj\u00ed vytv\u00e1\u0159et vlastn\u00ed vyhled\u00e1v\u00e1n\u00ed pro z\u00edsk\u00e1n\u00ed p\u0159ehled\u016f. you m\u016f\u017eete distribuovat prost\u0159ednictv\u00edm e-mailu, soci\u00e1ln\u00edch s\u00edt\u00ed nebo p\u0159\u00edmo na webu a dokonce m\u016f\u017eete nab\u00edzet pob\u00eddky, jako jsou slevy nebo d\u00e1rky, abyste zv\u00fd\u0161ili m\u00edru odpov\u011bd\u00ed, navrhuje gener\u00e1ln\u00ed \u0159editel TMB Education.<\/li>\n\n\n\n<li><strong>Implementujte zp\u011btnou vazbu v re\u00e1ln\u00e9m \u010dase na webu:\u00a0<\/strong>Pou\u017e\u00edvejte widgety zp\u011btn\u00e9 vazby, kter\u00e9 se objevuj\u00ed v ur\u010dit\u00fdch \u010dasech b\u011bhem navigace u\u017eivatele.<\/li>\n\n\n\n<li><strong>Monitor Soci\u00e1ln\u00ed s\u00edt\u011b:\u00a0<\/strong>Pou\u017eijte n\u00e1stroje pro monitorov\u00e1n\u00ed soci\u00e1ln\u00edch m\u00e9di\u00ed, jako je Hootsuite nebo Sprout Social, ke sledov\u00e1n\u00ed zm\u00ednek a koment\u00e1\u0159\u016f o zna\u010dce. ODNezapome\u0148te odpov\u011bd\u011bt na chv\u00e1lu i kritiku, \u0159\u00edk\u00e1 Reinaldo Boesso.\u00a0<\/li>\n\n\n\n<li><strong>Prove\u010fte anal\u00fdzu dat:\u00a0<\/strong>Vyhodno\u0165te data a zp\u011btnou vazbu p\u0159ijatou prost\u0159ednictv\u00edm kan\u00e1l\u016f z\u00e1kaznick\u00fdch slu\u017eeb, jako je online chat, e-mail a telefon; a identifikovat b\u011b\u017en\u00e9 vzorce a opakuj\u00edc\u00ed se probl\u00e9my, kter\u00e9 je t\u0159eba \u0159e\u0161it.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Clientes insatisfeitos representam uma valiosa fonte de aprendizado. Por isso, \u00e9 fundamental aos empreendedores que buscam aprimorar seu desempenho e aumentar suas vendas, dediquem aten\u00e7\u00e3o especial \u00e0s cr\u00edticas recebidas, talvez at\u00e9 mais do que aos elogios. Esse cuidado permite melhorar a satisfa\u00e7\u00e3o das empresas ou pessoas atendidas, e ao mesmo tempo, colabora para um crescimento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,31],"tags":[68,43,53],"class_list":{"0":"post-2581","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-dicas","8":"category-noticias","9":"tag-dicas","10":"tag-e-commerce","11":"tag-noticias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/posts\/2581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/comments?post=2581"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/posts\/2581\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/media\/2215"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/media?parent=2581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/categories?post=2581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/tags?post=2581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}