Selbetti & jedna z nejv\u011bt\u0161\u00edch brazilsk\u00fdch One-Stop-Tech spole\u010dnost\u00ed pr\u00e1v\u011b u\u010dinila dal\u0161\u00ed d\u016fle\u017eit\u00fd krok ke zlep\u0161en\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti: spole\u010dnost dokon\u010dila integraci \u0159e\u0161en\u00ed Selbetti Customer Experience s Mercado Livre, co\u017e umo\u017e\u0148uje jednotn\u00e9 \u0159\u00edzen\u00ed vztah\u016f se z\u00e1kazn\u00edky. z platformy, sjednocen\u00ed trhu s dal\u0161\u00edmi servisn\u00edmi kan\u00e1ly.<\/p>\n\n\n\n
\u201c1 Tato nov\u00e1 funkce posiluje n\u00e1vrh na\u0161eho omnichannel \u0159e\u0161en\u00ed zam\u011b\u0159en\u00e9ho na z\u00e1kaznickou zku\u0161enost C\u00edlem je centralizovat a zjednodu\u0161it \u0159\u00edzen\u00ed online prodeje, nab\u00eddnout v\u00edce agility, efektivity a kvality ve slu\u017eb\u011b kone\u010dn\u00e9mu spot\u0159ebiteli (monitoring), vysv\u011btluje Fabiano Silva, mana\u017eer odd\u011blen\u00ed Customer Experience Business Unit ve spole\u010dnosti Selbetti.<\/p>\n\n\n\n
S novou integrac\u00ed maj\u00ed administr\u00e1to\u0159i, supervizo\u0159i a agenti centralizovan\u00fd p\u0159\u00edstup k produkt\u016fm nab\u00edzen\u00fdm v Mercado Livre p\u0159\u00edmo prost\u0159ednictv\u00edm omnichannel platformy U\u017eivatel\u00e9 mohou prohl\u00ed\u017eet detaily produkt\u016f, spravovat ot\u00e1zky a odpov\u011bdi, sledovat objedn\u00e1vky a udr\u017eovat agiln\u011bj\u0161\u00ed komunikaci se z\u00e1kazn\u00edky, co\u017e v\u00fdrazn\u011b zlep\u0161uje provozn\u00ed efektivitu.<\/p>\n\n\n\n
Rozd\u00edl t\u00e9to integrace spo\u010d\u00edv\u00e1 v mo\u017enosti spr\u00e1vy v\u00edce servisn\u00edch kan\u00e1l\u016f jednotn\u00fdm zp\u016fsobem, co\u017e zjednodu\u0161uje spr\u00e1vu pro spole\u010dnosti, kter\u00e9 siln\u011b p\u016fsob\u00ed na digit\u00e1ln\u00edm trhu Konfigurace integrace se prov\u00e1d\u00ed praktick\u00fdm zp\u016fsobem, co\u017e umo\u017e\u0148uje u\u017eivatel\u016fm snadno autorizovat spojen\u00ed mezi \u0159e\u0161en\u00edm Selbetti a Voln\u00fdm trhem prost\u0159ednictv\u00edm jednoduch\u00fdch technick\u00fdch krok\u016f.<\/p>\n\n\n\n
Aby byla funkce povolena, spr\u00e1vci provedou po\u010d\u00e1te\u010dn\u00ed konfiguraci pouze jednou, zat\u00edmco nad\u0159\u00edzen\u00ed mohou vytv\u00e1\u0159et a spravovat kan\u00e1ly slu\u017eeb, aktivovat nebo deaktivovat produkty s prakti\u010dnost\u00ed. Agenti slu\u017eeb ji\u017e maj\u00ed p\u0159\u00e1telsk\u00e9 rozhran\u00ed, kter\u00e9 usnad\u0148uje vizualizaci z\u00e1kladn\u00edch informac\u00ed, jako je historie interakc\u00ed a p\u0159eddefinovan\u00e9 rychl\u00e9 reakce.<\/p>\n\n\n\n
Zes\u00edlen\u00ed vztahov\u00fdch kan\u00e1l\u016f<\/strong><\/p>\n\n\n\n Nen\u00ed to poprv\u00e9, co Selbetti integrovala slu\u017eby \u0161iroce pou\u017e\u00edvan\u00e9 koncov\u00fdmi spot\u0159ebiteli do sv\u00e9 omnichannel platformy. V lo\u0148sk\u00e9m roce spole\u010dnost integrovala \u0159e\u0161en\u00ed s Reclame Aqui, co\u017e servisn\u00edm agent\u016fm umo\u017enilo spravovat st\u00ed\u017enosti, odpov\u011bdi a \u0159e\u0161en\u00ed jednotn\u00fdm zp\u016fsobem.<\/p>\n\n\n\n \u201c4P\u0159id\u00e1n\u00ed t\u011bchto slu\u017eeb do \u0159e\u0161en\u00ed Selbetti Customer Experience posiluje n\u00e1\u0161 z\u00e1vazek poskytovat z\u00e1kazn\u00edk\u016fm praktick\u00e9 a efektivn\u00ed n\u00e1stroje, aby mohli b\u00fdt p\u0159\u00edtomni v\u0161ude tam, kde jsou jejich spot\u0159ebitel\u00e9, S t\u011bmito integracemi na\u0161i z\u00e1kazn\u00edci z\u00edskaj\u00ed \u00fapln\u00fd p\u0159ehled o vztahu se sv\u00fdmi koncov\u00fdmi spot\u0159ebiteli, co\u017e umo\u017e\u0148uje rychl\u00e9 a efektivn\u00ed \u0159e\u0161en\u00ed po\u017eadavk\u016f, Pokra\u010dujeme v roz\u0161i\u0159ov\u00e1n\u00ed na\u0161ich \u0159e\u0161en\u00ed a investujeme do neust\u00e1l\u00fdch inovac\u00ed, abychom nab\u00eddli je\u0161t\u011b robustn\u011bj\u0161\u00ed a \u00fapln\u011bj\u0161\u00ed z\u00e1\u017eitek pro digit\u00e1ln\u00ed trh, uzav\u00edr\u00e1 Silva.<\/p>","protected":false},"excerpt":{"rendered":" A Selbetti \u2013 uma das maiores One-Stop-Tech brasileiras, acaba de dar mais um passo importante para potencializar a experi\u00eancia do cliente: a empresa concluiu a integra\u00e7\u00e3o da solu\u00e7\u00e3o Selbetti Customer Experience com o Mercado Livre, permitindo uma gest\u00e3o unificada do relacionamento com o cliente a partir da plataforma, unificando o marketplace a outros canais de […]<\/p>\n","protected":false},"author":1,"featured_media":9524,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,40],"tags":[43,53,46],"class_list":{"0":"post-85589","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-noticias","8":"category-parcerias","9":"tag-e-commerce","10":"tag-noticias","11":"tag-parcerias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/posts\/85589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/comments?post=85589"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/posts\/85589\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/media\/9524"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/media?parent=85589"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/categories?post=85589"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/cs\/wp-json\/wp\/v2\/tags?post=85589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}