{"id":10208,"date":"2025-01-29T09:08:01","date_gmt":"2025-01-29T12:08:01","guid":{"rendered":"https:\/\/www.ecommerceupdate.com.br\/?p=10208"},"modified":"2025-01-29T09:10:39","modified_gmt":"2025-01-29T12:10:39","slug":"5-dicas-para-melhorar-a-experiencia-do-cliente-em-2025","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/et\/5-dicas-para-melhorar-a-experiencia-do-cliente-em-2025\/","title":{"rendered":"5 N\u00e4pun\u00e4iteid kliendikogemuse parandamiseks 2025. aastal"},"content":{"rendered":"<p>Bain &amp; Company k\u00fcsitluse kohaselt v\u00f5ib kinnipidamism\u00e4\u00e4ra t\u00f5stmine 5% v\u00f5rra suurendada kasumit vahemikus 25% kuni 95%. Lisaks oli 73% vastanute puhul kliendikogemus nende ostuotsuste m\u00f5jutamisel v\u00f5tmetegur, selgub PwC uuringust&nbsp;<em>CX<\/em>&nbsp;(Customer Experience) on 2025. aasta tipptrend.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-dicas-para-melhorar-a-experiencia-do-cliente-em-2025-nbsp\"><strong>5 N\u00e4pun\u00e4iteid kliendikogemuse parandamiseks 2025. aastal&nbsp;<\/strong><\/h2>\n\n\n\n<p>\u00c4rimaailma d\u00fcnaamilisus n\u00f5uab konkurentsistrateegiate esilet\u00f5stmist. Alternatiivide hulgas peaks alati olema fookuses kliendikogemuse parandamine. Seda seet\u00f5ttu, et see on parim viis avalikkuse hoidmiseks, ettev\u00f5tte edusammude suurendamiseks ja positiivsete tulemuste suurendamiseks. Selle stsenaariumi korral on Carlos H. Mencaci parim viis,&nbsp;<em>TEGEVJUHT&nbsp;<\/em>total IP-st eraldas ta m\u00f5ned n\u00e4pun\u00e4ited, kuidas kasutada tehnoloogiat suurima liitlasena.&nbsp;<\/p>\n\n\n\n<p><strong>1) Andmete anal\u00fc\u00fcs<\/strong>: kasutada andmete anal\u00fc\u00fcsi t\u00f6\u00f6riistu k\u00e4itumise ja eelistuste paremaks m\u00f5istmiseks.\u201cMeil on lahendusi, mis automatiseerivad pakkumisi ja mida saab saata a&nbsp;<em>mailing&nbsp;<\/em>ulatuslikud belda kontaktid, kommenteerib Mencaci.<\/p>\n\n\n\n<p><strong>2)&nbsp;<em>Vestlusrobotid&nbsp;<\/em>targutama<\/strong>: see on parim strateegia, sest nad t\u00f6\u00f6tavad 24 tundi, igal n\u00e4dalap\u00e4eval. \u201cTotal IP Dynamic Robots abil saate pakkuda kohest, isikup\u00e4rastatud tuge, parandades thelaske klienditeeninduse kogemust, lisab ta.&nbsp;<\/p>\n\n\n\n<p><strong>3) Platvormid&nbsp;<em>omnikanal<\/em><\/strong>: on h\u00e4davajalik olla kohal k\u00f5igis suhtluskanalites, suhtledes avalikkusega. Total IP abil saab tegevjuht integreerida erinevaid s\u00f5idukeid, nagu sotsiaalv\u00f5rgustikud, e-post ja telefon, et pakkuda j\u00e4rjepidevat ja katkematut kogemust, olenemata sellest, kes on teisel pool ekraani.&nbsp;<\/p>\n\n\n\n<p><strong>4) Pidev tagasiside<\/strong>: Taotlus&nbsp;<em>tagasiside&nbsp;<\/em>p\u00fcsikliendid.Kaasav, D\u00fcnaamilise Uurimisrobotiga on v\u00f5imalik koguda arvamust peale igat aktiivset k\u00f5net.\u201cSee info on v\u00e4\u00e4rtuslik pidevalt kohandada ja t\u00e4iustada pakutavaid tooteid\u00f5la,&nbsp;<em>TEGEVJUHT&nbsp;<\/em>kokku IP.&nbsp;<\/p>\n\n\n\n<p><strong>5) Kogemus&nbsp;<em>mobiil<\/em><\/strong>: \u00fcha enam veedab brasiillane oma aega mobiilis. Seet\u00f5ttu on h\u00e4davajalik optimeerida&nbsp;<em>sait&nbsp;<\/em>ja mobiilirakendused, et tagada nende interaktiivsus ja reageerimisv\u00f5ime, h\u00f5lbustades navigeerimist ja ostude sooritamist&nbsp;<em>nutitelefonid<\/em>.<\/p>\n\n\n\n<p>L\u00f5puks ei ole modernsustesse investeerimine eesm\u00e4rgiga kliendikogemust parandada kulu, vaid investeering. Harvard Business Review andmetel kulutavad rahulolevad tarbijad rahulolematutega v\u00f5rreldes keskmiselt 140%. Siiski on 86% n\u00f5us parema kogemuse eest rohkem maksma, toob RightNow v\u00e4lja. Seet\u00f5ttu on \u00f5ige partneri olemasolu ettev\u00f5tte k\u00e4ivitamiseks parim strateegia!&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>De acordo com uma pesquisa da Bain &amp; Company, elevar a taxa de reten\u00e7\u00e3o em 5% pode aumentar os lucros entre 25% e 95%. Al\u00e9m disso, para 73% dos entrevistados, a experi\u00eancia do cliente foi um fator chave para influenciar suas decis\u00f5es de compra, de acordo com estudo da PwC. Ou seja, o&nbsp;CX&nbsp;(Customer Experience) \u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10210,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,31],"tags":[68,43,53],"class_list":{"0":"post-10208","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-dicas","8":"category-noticias","9":"tag-dicas","10":"tag-e-commerce","11":"tag-noticias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/posts\/10208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/comments?post=10208"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/posts\/10208\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/media\/10210"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/media?parent=10208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/categories?post=10208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/et\/wp-json\/wp\/v2\/tags?post=10208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}