{"id":2581,"date":"2024-08-14T11:03:31","date_gmt":"2024-08-14T14:03:31","guid":{"rendered":"https:\/\/www.ecommerceupdate.com.br\/?p=2581"},"modified":"2024-08-14T11:04:00","modified_gmt":"2024-08-14T14:04:00","slug":"especialista-compartilha-4-dicas-para-aproveitar-e-aplicar-feedback-de-clientes","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/lv\/especialista-compartilha-4-dicas-para-aproveitar-e-aplicar-feedback-de-clientes\/","title":{"rendered":"Eksperts dal\u0101s ar 4 padomiem, k\u0101 izmantot un izmantot klientu atsauksmes"},"content":{"rendered":"<p>Neapmierin\u0101ti klienti ir v\u0113rt\u012bgs m\u0101c\u012bbu avots T\u0101d\u0113\u013c uz\u0146\u0113m\u0113jiem, kuri cen\u0161as uzlabot savu sniegumu un palielin\u0101t p\u0101rdo\u0161anas apjomu, \u012bpa\u0161u uzman\u012bbu piev\u0113r\u0161 sa\u0146emtajai kritikai, iesp\u0113jams, pat vair\u0101k nek\u0101 uzslav\u0113\u0161anai, ir b\u016btiski, lai \u0161\u012b apr\u016bpe \u013cauj uzlabot apkalpoto uz\u0146\u0113mumu vai cilv\u0113ku apmierin\u0101t\u012bbu, un vienlaikus veicina ilgtsp\u0113j\u012bgu uz\u0146\u0113m\u0113jdarb\u012bbas izaugsmi.<\/p>\n\n\n\n<p>Saska\u0146\u0101 ar Reinaldo Boesso, finan\u0161u ekspertu un izpilddirektoru<a href=\"https:\/\/www.tmbeducacao.com.br\/\">&nbsp;BMR<\/a>,&nbsp;<em>fintech speci\u0101lists maks\u0101jumu caur nomaksu boleto<\/em>, eh, atra\u0161an\u0101s komforta poz\u012bcij\u0101 ne\u013cauj biznesam uzlaboties. \u201cAr negat\u012bv\u0101m atsauksm\u0113m ir iesp\u0113jams veikt izmai\u0146as, kas liks uz\u0146\u0113mumam augt\u201d, vi\u0146\u0161 skaidro.&nbsp;<\/p>\n\n\n\n<p>Uz\u0146\u0113m\u0113js nor\u0101da, ka bie\u017ei vien, ja klients nesl\u0113dzas, vaina var b\u016bt uz\u0146\u0113mums. \u201cTas past\u0101v\u012bgi liek uz\u0146\u0113m\u0113jam p\u0101rskat\u012bt procesus, p\u0101rdo\u0161anas diskursu un pat risin\u0101jumu, kas pied\u0101v\u0101 No kritikas var redz\u0113t, vai iesniegtaj\u0101 priek\u0161likum\u0101 nav bijis iesp\u0113jams pier\u0101d\u012bt pietiekamu v\u0113rt\u012bbu vai klientam ir k\u0101ds iemesls, kam ir j\u0101b\u016bt uzlabojuma punktam\u201d nor\u0101da Boesso.&nbsp;<\/p>\n\n\n\n<p>\u0160eit ir da\u017ei veidi, k\u0101 j\u016bs varat izmantot, lai l\u016bgtu klientu atsauksmes digit\u0101laj\u0101 biznes\u0101:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Izmantojiet tie\u0161saistes aptaujas:\u00a0<\/strong>T\u0101di r\u012bki k\u0101 Google veidlapas, SurveyMonkey un Typeform \u013cauj izveidot piel\u0101gotus mekl\u0113jumus, lai g\u016btu ieskatu. \u201cJ\u016bs varat izplat\u012bt pa e-pastu, soci\u0101lajiem t\u012bkliem vai tie\u0161i vietn\u0113 un pat pied\u0101v\u0101t stimulus, piem\u0113ram, atlaides vai d\u0101vanas, lai palielin\u0101tu atbil\u017eu l\u012bmeni\u201d, iesaka TMB izgl\u012bt\u012bbas izpilddirektors.<\/li>\n\n\n\n<li><strong>Ieviesiet re\u0101llaika atsauksmes vietn\u0113:\u00a0<\/strong>Izmantojiet atgriezenisk\u0101s saites logr\u012bkus, kas par\u0101d\u0101s noteiktos laikos lietot\u0101ja navig\u0101cijas laik\u0101.<\/li>\n\n\n\n<li><strong>P\u0101rraugiet soci\u0101los t\u012bklus:\u00a0<\/strong>Izmantojiet soci\u0101lo mediju uzraudz\u012bbas r\u012bkus, piem\u0113ram, Hootsuite vai Sprout Social, lai izsekotu piemin\u0113jumiem un koment\u0101riem par z\u012bmolu. \u201cNeaizmirstiet atbild\u0113t gan uz uzslav\u0101m, gan kritiku\u201d, saka Reinaldo Boeso.\u00a0<\/li>\n\n\n\n<li><strong>Veikt datu anal\u012bzi:\u00a0<\/strong>Nov\u0113rt\u0113jiet datus un atsauksmes, kas sa\u0146emtas, izmantojot klientu apkalpo\u0161anas kan\u0101lus, piem\u0113ram, tie\u0161saistes t\u0113rz\u0113\u0161anu, e-pastu un t\u0101lruni; un noteikt kop\u012bgus mode\u013cus un atk\u0101rtotas probl\u0113mas, kas j\u0101risina.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Clientes insatisfeitos representam uma valiosa fonte de aprendizado. Por isso, \u00e9 fundamental aos empreendedores que buscam aprimorar seu desempenho e aumentar suas vendas, dediquem aten\u00e7\u00e3o especial \u00e0s cr\u00edticas recebidas, talvez at\u00e9 mais do que aos elogios. Esse cuidado permite melhorar a satisfa\u00e7\u00e3o das empresas ou pessoas atendidas, e ao mesmo tempo, colabora para um crescimento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,31],"tags":[68,43,53],"class_list":{"0":"post-2581","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-dicas","8":"category-noticias","9":"tag-dicas","10":"tag-e-commerce","11":"tag-noticias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/posts\/2581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/comments?post=2581"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/posts\/2581\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/media\/2215"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/media?parent=2581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/categories?post=2581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/tags?post=2581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}