{"id":94693,"date":"2026-03-26T12:01:37","date_gmt":"2026-03-26T15:01:37","guid":{"rendered":"https:\/\/www.ecommerceupdate.com.br\/?p=94693"},"modified":"2026-03-26T12:01:45","modified_gmt":"2026-03-26T15:01:45","slug":"atendimento-ao-cliente-o-desafio-e-saber-usar-a-ia-sem-alucinacao","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/lv\/atendimento-ao-cliente-o-desafio-e-saber-usar-a-ia-sem-alucinacao\/","title":{"rendered":"Klientu apkalpo\u0161ana: izaicin\u0101jums ir zin\u0101t, k\u0101 lietot AI.Nav halucin\u0101ciju."},"content":{"rendered":"<p class=\"wp-block-paragraph\">Iepriek\u0161 uzman\u012bbas centr\u0101 bija pati tehnolo\u0123ija, t\u0101s mode\u013ci, algoritmi un tehnisk\u0101 precizit\u0101te.Tagad konkurences at\u0161\u0137ir\u012bba ir zin\u0101t, kas ar to tiek dar\u012bts, tas ir, vai tas tiks \u012bstenots saska\u0146ots ar strat\u0113\u0123iju un biznesa m\u0113r\u0137iem.Vairs nav nejau\u0161i eksperimenti, lai redz\u0113tu, vai tehnolo\u0123ija darbosies.<br><br>P\u0113d\u0113jos gados, jo \u012bpa\u0161i l\u012bdz ar AI mode\u013cu att\u012bst\u012bbu, visprogres\u012bv\u0101k\u0101s tehnolo\u0123ijas ir k\u013cuvu\u0161as pla\u0161i pieejamas da\u017e\u0101diem uz\u0146\u0113m\u0113jdarb\u012bbas un vald\u012bbas organiz\u0101ciju profiliem M\u016bsdien\u0101s ir iesp\u0113jams izmantot lielus iepriek\u0161 apm\u0101c\u012btus mode\u013cus, izmantojot AI, lai veiktu konkr\u0113tus uzdevumus un ar rezult\u0101tiem, kas joproj\u0101m var nov\u0113rst pl\u0101no\u0161anas nestabilit\u0101ti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Konkurences at\u0161\u0137ir\u012bba vairs nav piek\u013cuve tehnolo\u0123ij\u0101m, bet gan sp\u0113ja to sapr\u0101t\u012bgi pielietot uz\u0146\u0113m\u0113jdarb\u012bb\u0101.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sarunas AI nerada v\u0113rt\u012bbu, run\u0101jot labi, tas rada v\u0113rt\u012bbu, kad tas atrisina re\u0101las probl\u0113mas, izprot klienta kontekstu un integr\u0113jas ar uz\u0146\u0113muma strat\u0113\u0123iju.<br><br>Pier\u0101d\u012bti piem\u0113ri liecina, ka saruna ar klientu var b\u016bt p\u0113c iesp\u0113jas tuv\u0101ka tam, ko v\u0113las lietot\u0101js M\u0113s l\u016bdz\u0101m draugu sarun\u0101ties ar virtu\u0101lo a\u0123entu no p\u0101rtikas nozares, \u012bpa\u0161i ga\u013cas tirgus.<br><br>Vi\u0146a r\u012bc\u012bb\u0101 nesen veikt\u0101s medic\u012bnisk\u0101s p\u0101rbaudes, vi\u0146\u0161 jaut\u0101, k\u0101da veida ga\u013ca ir ide\u0101li piem\u0113rota personai ar prediab\u0113tu Vi\u0146\u0161 negaid\u012bja atbildi, \u0146emot v\u0113r\u0101 jaut\u0101juma veidu.Bet a\u0123ents paskaidroja, ka vi\u0146a saprot ba\u017eas, bet vi\u0146a nesniedz medic\u012bniskus vai uztura padomus.Lab\u0101k ir run\u0101t ar savu \u0101rstu vai uztura speci\u0101listu par prediab\u0113tu.<br><br>Tom\u0113r vi\u0146a nor\u0101d\u012bja uz liesiem ga\u013cas izcirt\u0146iem, piem\u0113ram,&nbsp;<em>Filet Mignon<\/em>&nbsp;e&nbsp;<em>P\u012bl\u0113ns<\/em>, un ieteica viegl\u0101kus sagatavo\u0161anas veidus.<br><br>T\u0101 ir jaun\u0101 Conversational AI realit\u0101te: sp\u0113ja run\u0101t par t\u0113mu, kas saist\u012bta ar t\u0101s darb\u012bbas jomu Tas ir iesp\u0113jams tikai tad, ja projekts \u0146em v\u0113r\u0101 visas klientu cer\u012bbu nianses sarun\u0101 ar z\u012bmolu.<br><br><strong>\u0160im modelim tika apsv\u0113rti:<\/strong><br><br>''Ir AI a\u0123ents, kur\u0161 paredz vajadz\u012bbas, nevis vienk\u0101r\u0161i atbild uz jaut\u0101jumiem;<br>^^^^ekstualiz\u0113t atbildes no stabilas un prec\u012bzas zin\u0101\u0161anu b\u0101zes;<br>Pied\u0101v\u0101jiet atbildes ar klientu v\u0113stures kontekstu;<br>Iek\u0161\u0113jo procesu automatiz\u0101cija ar efekt\u012bvu sarunvalodas pl\u016bsmu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tehnolo\u0123ija joproj\u0101m ir \u013coti svar\u012bga<\/strong><br><br>T\u0101 nevar k\u013c\u016bt par preci T\u0101s izmanto\u0161ana ir j\u0101saska\u0146o ar biznesa m\u0113r\u0137iem, un sarunvalodas AI ir j\u0101saista ar klientu v\u0113lm\u0113m Bez pien\u0101c\u012bgiem mode\u013ciem izpilde var neizdoties Bet, ja tehnisk\u0101 b\u0101ze ir v\u0101ja, risin\u0101jums nedarbosies un klients dr\u012bzum\u0101 neatgriez\u012bsies sarunai ar z\u012bmolu.<br><br><strong>Aspekti, kas j\u0101\u0146em v\u0113r\u0101, lai sarunu AI izdotos<\/strong><br><br>M\u0113s zin\u0101m, ka to izpilde un strat\u0113\u0123ijas ir sare\u017e\u0123\u012btas un ka daudzi uz\u0146\u0113mumi joproj\u0101m paklupa pie skaidra lieto\u0161anas gad\u012bjuma defin\u012bcijas, datu p\u0101rvald\u012bbas, veiksmes r\u0101d\u012bt\u0101jiem un organiz\u0101cijas kult\u016bras piel\u0101go\u0161anas \u0161ai jaunajai realit\u0101tei.<br><br>Tehnolo\u0123ijas ir pav\u0113ru\u0161as durvis bezgal\u012bgi daudzveid\u012bgiem lietojumiem Tom\u0113r \u0161odien \u2018Diferenc\u0113t ir tas, k\u0101 to izmantot no efekt\u012bviem mode\u013ciem, kas atbilst projekta m\u0113r\u0137iem Paties\u0101 v\u0113rt\u012bba ir pl\u0101no\u0161an\u0101 un izpild\u0113, koncentr\u0113joties uz re\u0101lo ietekmi \u2018IT pieprasa metodolo\u0123iju, v\u012bziju un strat\u0113\u0123isko saska\u0146o\u0161anu.<br><br><em><em>Luizs Tardelli\u00a0<\/em><\/em>\u00e9<em> CEO Getbots.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Antes, o centro da aten\u00e7\u00e3o estava na pr\u00f3pria tecnologia, seus modelos, algoritmos e precis\u00e3o t\u00e9cnica. Agora, o diferencial competitivo est\u00e1 em saber o que se faz com ela, isto \u00e9, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":85373,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,36],"tags":[47,68,43],"class_list":["post-94693","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artigos","category-dicas-artigos","tag-artigos","tag-dicas","tag-e-commerce"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/posts\/94693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/comments?post=94693"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/posts\/94693\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/media\/85373"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/media?parent=94693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/categories?post=94693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/lv\/wp-json\/wp\/v2\/tags?post=94693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}