{"id":5796,"date":"2024-10-29T07:17:31","date_gmt":"2024-10-29T10:17:31","guid":{"rendered":"https:\/\/www.ecommerceupdate.com.br\/?p=5796"},"modified":"2024-10-29T07:17:33","modified_gmt":"2024-10-29T10:17:33","slug":"freddy-ai-agent-nova-solucao-da-freshworks-transforma-atendimento-e-reduz-custos","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/sq\/freddy-ai-agent-nova-solucao-da-freshworks-transforma-atendimento-e-reduz-custos\/","title":{"rendered":"Agjenti Freddy AI: zgjidhja e re Freshworks transformon sh\u00ebrbimin ndaj klientit dhe redukton kostot"},"content":{"rendered":"<p>A\u00a0<a href=\"https:\/\/www.freshworks.com\/?utm_source=latam&amp;utm_medium=pressrelease&amp;utm_campaign=pr2024oct\" target=\"_blank\" rel=\"noreferrer noopener\">Punime t\u00eb fresk\u00ebta<\/a>, kompania globale e softuerit t\u00eb AI, njoftoi jav\u00ebn e kaluar lan\u00e7imin e Freddy AI Agent (EX), nj\u00eb gjenerat\u00eb e re agjent\u00ebsh autonome t\u00eb nd\u00ebrtuar p\u00ebr t\u00eb nxitur menaxhimin e biznesit. I projektuar p\u00ebr t\u00eb ofruar p\u00ebrvoja t\u00eb jasht\u00ebzakonshme t\u00eb klient\u00ebve (CX) dhe punonj\u00ebsve (EX), Freddy AI Agent mund t\u00eb vendoset n\u00eb pak minuta dhe ka ndihmuar mb\u00ebshtetjen e klientit dhe ekipet e IT nga kompani si Porsche eBike, Live Oak Bank, Hobbycraft dhe Bchek t\u00eb zgjidhin n\u00eb m\u00ebnyr\u00eb autonome nj\u00eb mesatare deri n\u00eb 45% t\u00eb k\u00ebrkesave p\u00ebr p\u00ebrmbushje.<\/p>\n\n\n\n<p>Sipas nj\u00eb studimi nga&nbsp;<a href=\"https:\/\/www.gartner.com\/en\/articles\/intelligent-agent-in-ai\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner<\/a>, Deri n\u00eb vitin 2028, 33% e aplikacioneve t\u00eb nd\u00ebrmarrjeve do t\u00eb p\u00ebrfshijn\u00eb AI, duke mund\u00ebsuar q\u00eb 15% e vendimeve t\u00eb p\u00ebrditshme t\u00eb pun\u00ebs t\u00eb merren n\u00eb m\u00ebnyr\u00eb autonome. P\u00ebrpara kurb\u00ebs jan\u00eb sh\u00ebrbimi ndaj klientit dhe drejtuesit e IT-s\u00eb q\u00eb thon\u00eb se AI po sjell vler\u00eb m\u00eb t\u00eb dukshme se kurr\u00eb, sipas raportit&nbsp;<a href=\"https:\/\/www.freshworks.com\/resources\/reports\/workplace-tech\/?utm_source=latamutm_medium=pressrelease&amp;utm_campaign=pr2024oct\" target=\"_blank\" rel=\"noreferrer noopener\">Raporti Global i Freshworks \u201cAI n\u00eb vendin e pun\u00ebs\u201d<\/a>.<\/p>\n\n\n\n<p>\u201cN\u00eb gjasht\u00eb vitet e fundit, ne kemi par\u00eb nj\u00eb rritje t\u00eb k\u00ebrkes\u00ebs p\u00ebr zgjidhjet tona t\u00eb pakomplikuara, t\u00eb fuqizuara nga AI, q\u00eb e b\u00ebjn\u00eb jet\u00ebn e menaxher\u00ebve t\u00eb sh\u00ebrbimit ndaj klientit dhe IT m\u00eb t\u00eb leht\u00eb dhe m\u00eb efikase\u201d, tha ai&nbsp;<strong>Dennis Woodside, CEO dhe President i Freshworks<\/strong>. \u201cO Freddy AI Agent \u00ebsht\u00eb nj\u00eb ndryshim i loj\u00ebs p\u00ebr organizatat q\u00eb k\u00ebrkojn\u00eb t\u00eb p\u00ebrshpejtojn\u00eb shpejt sh\u00ebrbimin ndaj klientit dhe punonj\u00ebsit. Shumica e softuer\u00ebve t\u00eb tjer\u00eb k\u00ebrkojn\u00eb disa jav\u00eb dhe tarifa p\u00ebr t\u00eb vendosur nj\u00eb agjent t\u00eb AI, por ne projektuam Freddy q\u00eb t\u00eb vendoset n\u00eb pak minuta pa kod ose konsulent\u00eb.\u201d<\/p>\n\n\n\n<p>Kompanit\u00eb e mesme si Bchex, Porsche eBike, Hobbycraft dhe Live Oak Bank tashm\u00eb po p\u00ebrjetojn\u00eb fuqin\u00eb transformuese t\u00eb Freddy AI Agent t\u00eb integruar me Freshdesk dhe Freshservice. Fitimet e r\u00ebnd\u00ebsishme n\u00eb produktivitet dhe efikasitet ndihmojn\u00eb n\u00eb zhbllokimin e pun\u00ebs me vler\u00eb m\u00eb t\u00eb lart\u00eb duke treguar se si AI po kalon nga nj\u00eb mjet eksperimental n\u00eb nj\u00eb p\u00ebrforcues t\u00eb rezultateve t\u00eb biznesit n\u00ebp\u00ebr industri&nbsp;<a href=\"https:\/\/www.youtube.com\/watch?v=FhuGBhgjCak\" target=\"_blank\" rel=\"noreferrer noopener\">Agjenti Freddy AI<\/a>&nbsp;e b\u00ebn t\u00eb mundur k\u00ebt\u00eb me ve\u00e7orit\u00eb e m\u00ebposhtme p\u00ebr CX dhe EX:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transformim i shpejt\u00eb dhe me kosto t\u00eb ul\u00ebt.<\/strong>\u00a0Organizatat mund t\u00eb zbatojn\u00eb shpejt Freddy AI Agent pa pasur nevoj\u00eb t\u00eb kodojn\u00eb ose trajnojn\u00eb modele. N\u00eb vend t\u00eb k\u00ebsaj, Fredi m\u00ebson nga dokumentet dhe faqet e internetit ekzistuese. Duke e drejtuar Fredin n\u00eb faqet e internetit dhe materiale t\u00eb tjera m\u00ebsimore, agjenti do t\u00eb gjurmoj\u00eb burimet dhe do t\u00eb m\u00ebsoj\u00eb vet\u00eb. P\u00ebrve\u00e7 k\u00ebsaj, kostoja do t\u00eb jet\u00eb af\u00ebrsisht 10 cent p\u00ebr bised\u00eb, shum\u00eb m\u00eb lir\u00eb se konkurrent\u00ebt.<\/li>\n\n\n\n<li><strong>Autonome dhe proaktive.\u00a0<\/strong>Freddy AI Agent \u00ebsht\u00eb plot\u00ebsisht i pavarur dhe ju mb\u00ebshtet me asistenc\u00eb bisedore 24-or\u00ebshe n\u00ebp\u00ebr kanale t\u00eb ndryshme.<\/li>\n\n\n\n<li><strong>Sh\u00ebrbim super i personalizuar.<\/strong>\u00a0Agjenti Freddy AI personalizon dhe kontekstualizon bisedat n\u00ebp\u00ebr gjuh\u00eb dhe kanale t\u00eb shumta.<\/li>\n\n\n\n<li><strong>Sigurimi n\u00eb nivel nd\u00ebrmarrje.\u00a0<\/strong>Freddy AI Agent ofron AI t\u00eb besueshme, t\u00eb sigurt dhe t\u00eb nivelit t\u00eb nd\u00ebrmarrjes, t\u00eb nd\u00ebrtuar mbi nj\u00eb baz\u00eb kontrollesh strikte t\u00eb privat\u00ebsis\u00eb p\u00ebr t\u00eb p\u00ebrmbushur standardet e siguris\u00eb dhe pajtueshm\u00ebris\u00eb.<\/li>\n<\/ul>\n\n\n\n<p>Bchex, nj\u00eb kompani e kontrollit t\u00eb sfondit kriminal me baz\u00eb n\u00eb SHBA, kishte nj\u00eb p\u00ebrvoj\u00eb t\u00eb pand\u00ebrprer\u00eb n\u00eb konfigurimin e Freddy AI Agent me Freshdesk. \u201cPjesa m\u00eb e mir\u00eb \u00ebsht\u00eb se sa shpejt mund t\u00eb zbatohet. N\u00ebse i keni gati pyetjet dhe t\u00eb dh\u00ebnat tuaja t\u00eb b\u00ebra shpesh, mund t'i ngarkoni ato n\u00eb platform\u00eb dhe t\u00eb keni gati nj\u00eb agjent t\u00eb ri t\u00eb AI n\u00eb 20 minuta\u201d, tha ai&nbsp;<strong>Amanda Pope, Menaxhere e Suksesit t\u00eb Klientit n\u00eb Bchex<\/strong>. \u201cAgjenti yn\u00eb i AI heq ngarkes\u00ebn nga ekipi yn\u00eb mb\u00ebshtet\u00ebs dhe ekipi tani mund t\u00eb shpenzoj\u00eb koh\u00ebn dhe burimet e tij p\u00ebr t\u00eb zgjidhur probleme m\u00eb t\u00eb v\u00ebshtira p\u00ebr t'u dh\u00ebn\u00eb klient\u00ebve tan\u00eb kujdesin q\u00eb meritojn\u00eb\u201d<\/p>\n\n\n\n<p>\u201caft\u00ebsit\u00eb e AI t\u00eb sh\u00ebrbimit t\u00eb fresk\u00ebt jan\u00eb shtylla kurrizore e operacioneve tona t\u00eb IT\u201d, tha ai&nbsp;<strong>Alexander Wunsch, Drejtor Kryesor Financiar, Porsche eBike Performance<\/strong>. \u201cMe ve\u00e7ori si mb\u00ebshtetja e bisedave dhe gjeneruesi i artikujve, ne tani mund t\u00eb ofrojm\u00eb mb\u00ebshtetje inteligjente IT me n\u00eb qend\u00ebr p\u00ebrdoruesin. Freshservice \u00ebsht\u00eb i thjesht\u00eb dhe i leht\u00eb p\u00ebr t'u kuptuar, edhe p\u00ebr ata pa njohuri t\u00eb thella teknike ose trajnim rigoroz p\u00ebr TI.\u201d<\/p>\n\n\n\n<p>Tashm\u00eb&nbsp;<strong>CTO i Freshworks, Murali Swaminathan<\/strong>, : \u201cNe sapo kemi filluar t\u00eb shohim ndikimin pozitiv t\u00eb AI n\u00eb pun\u00eb. Nga konsulenti te zgjidh\u00ebsi aktiv i problemeve, nj\u00eb simfoni e orkestruar agjent\u00ebsh ekspert\u00eb mund t\u00eb trajtoj\u00eb me kujdes nj\u00eb p\u00ebrqindje t\u00eb madhe dhe n\u00eb rritje t\u00eb k\u00ebrkesave ditore dhe t\u00eb ndihmoj\u00eb punonj\u00ebsit t\u00eb b\u00ebjn\u00eb pun\u00ebn e tyre n\u00eb m\u00ebnyr\u00eb m\u00eb efektive. Kopilot\u00ebt gjithashtu nd\u00ebrhyjn\u00eb p\u00ebr t\u00eb ndihmuar agjentin njer\u00ebzor, duke automatizuar m\u00eb tej detyrat dhe rrjedhat e pun\u00ebs q\u00eb drejtojn\u00eb nj\u00eb biznes. Freshworks po hulumton dhe zbaton m\u00eb t\u00eb mir\u00ebn e t\u00eb dy bot\u00ebve, ku njer\u00ebzit dhe AI mund t\u00eb punojn\u00eb s\u00eb bashku.\u201d<\/p>\n\n\n\n<p>Freddy AI Agent punon n\u00eb platform\u00eb t\u00eb pavarur dhe shfryt\u00ebzon p\u00ebrparimet m\u00eb t\u00eb fundit n\u00eb LLM-t\u00eb gjeneruese. P\u00ebr t\u00eb m\u00ebsuar m\u00eb shum\u00eb dhe p\u00ebr t'u regjistruar p\u00ebr testimin beta, vizitoni&nbsp;<a href=\"https:\/\/www.freshworks.com\/product-launches\/?utm_source=latam&amp;utm_medium=pressrelease&amp;utm_campaign=pr2024oct\" target=\"_blank\" rel=\"noreferrer noopener\">faqja e internetit e Freshworks<\/a>&nbsp;ose&nbsp;<a href=\"https:\/\/www.freshworks.com\/events\/ai-summit\/?utm_source=latam&amp;utm_medium=pressrelease&amp;utm_campaign=pr2024oct\" target=\"_blank\" rel=\"noreferrer noopener\">regjistrohu<\/a>&nbsp;p\u00ebr Samitin virtual t\u00eb AI q\u00eb do t\u00eb zhvillohet m\u00eb 12 n\u00ebntor.<\/p>","protected":false},"excerpt":{"rendered":"<p>A\u00a0Freshworks, companhia mundial de software de IA, anunciou na \u00faltima semana o lan\u00e7amento do Freddy AI Agent \u2013 uma nova gera\u00e7\u00e3o de agentes aut\u00f4nomos feitos para impulsionar o gerenciamento de neg\u00f3cios. Desenvolvido para proporcionar experi\u00eancias excepcionais aos clientes (CX) e funcion\u00e1rios (EX), o Freddy AI Agent pode ser implementado em poucos minutos e ajudou equipes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,31],"tags":[43,72,53],"class_list":{"0":"post-5796","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-lancamentos","8":"category-noticias","9":"tag-e-commerce","10":"tag-lancamentos","11":"tag-noticias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/posts\/5796","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/comments?post=5796"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/posts\/5796\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/media\/2512"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/media?parent=5796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/categories?post=5796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/tags?post=5796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}