{"id":89848,"date":"2026-01-05T18:47:39","date_gmt":"2026-01-05T21:47:39","guid":{"rendered":"https:\/\/www.ecommerceupdate.org\/?p=89848"},"modified":"2026-01-05T18:47:40","modified_gmt":"2026-01-05T21:47:40","slug":"humanizacao-da-ia-e-chave-para-vendas-60-dos-clientes-se-frustram-com-atendimento-robotizado","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/sq\/humanizacao-da-ia-e-chave-para-vendas-60-dos-clientes-se-frustram-com-atendimento-robotizado\/","title":{"rendered":"Humanizimi i AI \u00ebsht\u00eb \u00e7el\u00ebsi i shitjeve: 60% e klient\u00ebve jan\u00eb t\u00eb frustruar me sh\u00ebrbimin e robotizuar"},"content":{"rendered":"<p class=\"wp-block-paragraph\">N\u00eb skenarin aktual t\u00eb korporat\u00ebs, efikasiteti i Inteligjenc\u00ebs Artificiale (AI) p\u00ebrballet me nj\u00eb penges\u00eb t\u00eb sjelljes: k\u00ebrkes\u00ebn e konsumatorit p\u00ebr lidhje reale. Megjith\u00ebse teknologjia ofron disponueshm\u00ebri t\u00eb pand\u00ebrprer\u00eb dhe kapacitet t\u00eb lart\u00eb p\u00ebrpunues, mungesa e njeriut \u201c\u201d u ka kushtuar shtrenjt\u00eb kompanive. Sipas ekspert\u00ebve, AI gjeneron konvertim efektiv vet\u00ebm kur mund t\u00eb imitoj\u00eb natyralitetin e nj\u00eb personi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00eb dh\u00ebnat e fundit e v\u00ebrtetojn\u00eb k\u00ebt\u00eb pik\u00ebpamje. Raporti <em>Trendet e Sh\u00ebrbimit t\u00eb Klientit 2025<\/em>, botuar nga The Future of Commerce, zbulon nj\u00eb skenar paralajm\u00ebrues: <strong>60% e t\u00eb anketuarve ndjejn\u00eb zhg\u00ebnjim<\/strong> kur kuptojn\u00eb se nd\u00ebrveprojn\u00eb me nj\u00eb AI, dhe <strong>58% thon\u00eb se do t\u00eb nd\u00ebrrojn\u00eb markat<\/strong> n\u00ebse ata nuk gjejn\u00eb nj\u00eb m\u00ebnyr\u00eb t\u00eb thjesht\u00eb p\u00ebr t\u00eb folur me nj\u00eb shoq\u00ebrues njer\u00ebzor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u201cgabimi n\u00eb\u201d komunikimin e robotizuar\u201d<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Jenifer Calvi, Shef i Produkteve dhe Biznesit n\u00eb Irrah Tech, tha se keqkuptimi m\u00eb i madh i kompanive \u00ebsht\u00eb zbatimi i agjent\u00ebve dixhital\u00eb me gjuh\u00eb tep\u00ebr formale ose t\u00eb that\u00eb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cM\u00eb falni p\u00ebr t\u00eb pritur\u2018 ose &amp; KONTROLLONI k\u00ebt\u00eb p\u00ebr ju\u2019 b\u00ebni nj\u00eb ndryshim. Sa m\u00eb njer\u00ebzore t\u00eb duket AI, aq m\u00eb t\u00eb m\u00ebdha jan\u00eb shanset p\u00ebr t\u00eb krijuar lidhje, p\u00ebr t\u00eb gjeneruar besim dhe, mbi t\u00eb gjitha, p\u00ebr t'u konvertuar\u2018, shpjegon Calvi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sipas ekzekutivit, komunikimi robotik e shtyn klientin larg, duke krijuar nj\u00eb penges\u00eb emocionale q\u00eb pengon besnik\u00ebrin\u00eb.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4 shtyllat e d\u00ebshtimit n\u00eb automatizim<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">P\u00ebrve\u00e7 munges\u00ebs s\u00eb ndjeshm\u00ebris\u00eb, ekspert\u00ebt v\u00ebn\u00eb n\u00eb dukje kat\u00ebr t\u00eb meta strukturore q\u00eb i kthejn\u00eb asistent\u00ebt virtual\u00eb n\u00eb probleme p\u00ebr biznesin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mungesa e q\u00ebllimit:<\/strong> Agjent\u00ebt pa q\u00ebllime t\u00eb qarta (si rezolucioni ose norma e konvertimit) b\u00ebhen\u201c kuti e zez\u00eb \u201dq\u00eb nuk ju lejojn\u00eb t\u00eb matni n\u00ebse ata po ndihmojn\u00eb apo pengojn\u00eb.<\/li>\n\n\n\n<li><strong>T\u00eb dh\u00ebna t\u00eb k\u00ebqija:<\/strong> Ushqyerja e AI me informacion t\u00eb pasakt\u00eb ose t\u00eb vjet\u00ebruar gjeneron kontradikta dhe p\u00ebrgjigje t\u00eb pak\u00ebnaqshme.<\/li>\n\n\n\n<li><strong>Agjent\u00ebt e izoluar (Mungesa e integrimit):<\/strong> Nj\u00eb bot miq\u00ebsor q\u00eb nuk ka akses n\u00eb \u00e7mime, aksione apo orare e b\u00ebn bised\u00ebn bosh dhe t\u00eb padobishme. \u201cImagjinoni nj\u00eb klient t\u00eb pyes\u00eb p\u00ebr nj\u00eb porosi dhe roboti t\u00eb p\u00ebrgjigjet me supozime. Kjo gjeneron\u201d rip\u00ebrpunim, duke ilustruar Jenifer.<\/li>\n\n\n\n<li><strong>Mungesa e monitorimit:<\/strong> Mungesa e monitorimit t\u00eb p\u00ebrditsh\u00ebm t\u00eb performanc\u00ebs parandalon p\u00ebrmir\u00ebsimet e vazhdueshme thelb\u00ebsore p\u00ebr evoluimin e kujdesit.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Zgjidhje t\u00eb fokusuara te personaliteti<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00eb p\u00ebrgjigje t\u00eb k\u00ebtyre dhimbjeve, tregu i teknologjis\u00eb ka zhvilluar zgjidhje q\u00eb lejojn\u00eb krijimin e agjent\u00ebve me \u201cpersonalitet\u201d <strong>Krijuesi GPT<\/strong>, nga Irrah Tech, ilustroni k\u00ebt\u00eb prirje. Platforma, e pranishme n\u00eb m\u00eb shum\u00eb se 70 vende, i lejon kompanit\u00eb t\u00eb trajnojn\u00eb shoq\u00ebrues dixhital\u00eb pa pasur nevoj\u00eb p\u00ebr programim (pa kod).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dallimi i k\u00ebtyre teknologjive t\u00eb reja \u00ebsht\u00eb aft\u00ebsia p\u00ebr t\u00eb <strong>rregulloni tonin e z\u00ebrit, p\u00ebrfshini rajonalizmat dhe m\u00ebsoni nga p\u00ebrmbajtja e brendshme<\/strong> t\u00eb integruara me kanale si WhatsApp dhe Instagram, k\u00ebto AI mund t\u00eb identifikojn\u00eb profilin e audienc\u00ebs n\u00eb koh\u00eb reale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201ce ardhmja e kujdesit nuk \u00ebsht\u00eb t\u00eb z\u00ebvend\u00ebsoj\u00eb njer\u00ebzit, por t\u00eb p\u00ebrmir\u00ebsoj\u00eb\u201d nd\u00ebrveprimet, p\u00ebrfundon Jenifer Calvi, duke p\u00ebrforcuar se teknologjia duhet t\u00eb sh\u00ebrbej\u00eb p\u00ebr t\u00eb forcuar marr\u00ebdh\u00ebniet dhe jo vet\u00ebm p\u00ebr t\u00eb ulur kostot operative.<\/p>","protected":false},"excerpt":{"rendered":"<p>No atual cen\u00e1rio corporativo, a efici\u00eancia da Intelig\u00eancia Artificial (IA) enfrenta um obst\u00e1culo comportamental: a exig\u00eancia do consumidor por conex\u00f5es reais. Embora a tecnologia ofere\u00e7a disponibilidade ininterrupta e alta capacidade [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":89526,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,34],"tags":[43,53,79],"class_list":["post-89848","post","type-post","status-publish","format-standard","has-post-thumbnail","category-noticias","category-pesquisas","tag-e-commerce","tag-noticias","tag-pesquisas"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/posts\/89848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/comments?post=89848"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/posts\/89848\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/media\/89526"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/media?parent=89848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/categories?post=89848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/sq\/wp-json\/wp\/v2\/tags?post=89848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}