{"id":88364,"date":"2025-11-13T20:22:36","date_gmt":"2025-11-13T23:22:36","guid":{"rendered":"https:\/\/www.ecommerceupdate.org\/?p=88364"},"modified":"2025-11-13T20:22:37","modified_gmt":"2025-11-13T23:22:37","slug":"freshworks-lanca-recursos-com-ia-para-elevar-a-experiencia-do-colaborador-e-transformar-a-complexidade-em-crescimento","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/zh\/freshworks-lanca-recursos-com-ia-para-elevar-a-experiencia-do-colaborador-e-transformar-a-complexidade-em-crescimento\/","title":{"rendered":"Freshworks \u63a8\u51fa\u4eba\u5de5\u667a\u6167\u529f\u80fd,\u4ee5\u63d0\u5347\u54e1\u5de5\u9ad4\u9a57\u4e26\u5c07\u8907\u96dc\u6027\u8f49\u5316\u70ba\u6210\u9577"},"content":{"rendered":"

A \u65b0\u5de5\u5ee0<\/strong><\/a> Inc\u3002(\u7d0d\u65af\u9054\u514b\u80a1\u7968\u4ee3\u78bc:FRSH)\u4eca\u5929\u5728\u5176\u5e74\u5ea6\u6d3b\u52d5\u4e2d\u5ba3\u5e03 \u5237\u65b0<\/strong>, ,\u5176\u4eba\u5de5\u667a\u6167 IT \u7ba1\u7406\u5e73\u53f0\u7684\u65b0\u529f\u80fd \u65b0\u9bae\u670d\u52d9<\/strong><\/a>, ,\u9019\u4f7f\u5f97\u5718\u968a\u66f4\u5bb9\u6613\u66f4\u5feb\u89e3\u6c7a\u554f\u984c,\u5118\u65e9\u9632\u6b62\u6545\u969c,\u4e26\u4e3b\u52d5\u8b58\u5225\u9a45\u52d5\u7e3e\u6548\u7684\u56e0\u7d20\u3002.<\/p>\n\n\n\n

\u5347\u7d1a\u5229\u7528\u4eba\u5de5\u667a\u6167\u548c\u81ea\u52d5\u5316\u4f86\u61c9\u5c0d IT \u5718\u968a\u9762\u81e8\u7684\u95dc\u9375\u6311\u6230:\u5206\u6563\u7684\u5de5\u5177\u548c\u91cd\u8907\u7684\u624b\u52d5\u6d41\u7a0b\u52a0\u5287\u4e86\u8907\u96dc\u6027\u4e26\u6d88\u8017\u4e86\u6642\u9593\u3001\u7cbe\u529b\u548c\u696d\u52d9\u6210\u9577\u6a5f\u6703\u3002.<\/p>\n\n\n\n

\u8a72\u7248\u672c\u5305\u62ec\u589e\u5f37\u529f\u80fd \u65b0\u9bae\u670d\u52d9<\/strong> \u4e26\u4e14\u6c92\u6709 \u5f17\u96f7\u8fea\u00b7\u827e\u7684<\/strong>, ,\u63d0\u9ad8\u4e86\u54e1\u5de5\u9ad4\u9a57\u6c34\u6e96 (\u524d)<\/strong> \u4ee5\u53ca\u670d\u52d9\u7684\u63d0\u4f9b\u3002\u9019 \u5f17\u96f7\u8fea\u4eba\u5de5\u667a\u6167\u4ee3\u7406<\/a> \u589e\u5f37\u7684\u81ea\u52a9\u670d\u52d9\u4f7f\u5176\u66f4\u52a0\u7c21\u55ae,\u800c\u8207\u6d41\u884c\u7684\u6578\u4f4d\u54e1\u5de5\u9ad4\u9a57 (DEX) \u5e73\u53f0\u7684\u6574\u5408\u63d0\u4f9b\u4e86\u5c0d\u8a2d\u5099\u5065\u5eb7\u72c0\u6cc1\u7684\u5373\u6642\u6d1e\u5bdf,\u5f9e\u800c\u80fd\u5920\u63a1\u53d6\u4e3b\u52d5\u7684\u9810\u9632\u63aa\u65bd\u3002.<\/p>\n\n\n\n

\u7576\u547c\u53eb\u958b\u555f\u6642,Freshservice AI \u667a\u6167\u8def\u7531\u53ef\u78ba\u4fdd\u7acb\u5373\u5230\u9054\u6b63\u78ba\u7684\u5718\u968a,\u5f9e\u800c\u52a0\u5feb\u89e3\u6c7a\u65b9\u6848\u4e26\u589e\u5f37\u54e1\u5de5\u9ad4\u9a57 \u5f17\u96f7\u8fea\u4eba\u5de5\u667a\u6167\u898b\u89e3<\/a> \u73fe\u5728,\u5b83\u70ba IT \u9818\u5c0e\u8005\u63d0\u4f9b\u4e86\u5c0d\u8a71\u898b\u89e3\u3001\u63d0\u51fa\u554f\u984c\u7684\u7c21\u55ae\u65b9\u6cd5,\u4e26\u8996\u89ba\u5316\u8907\u96dc\u7684\u670d\u52d9\u6a21\u5f0f\u4ee5\u5feb\u901f\u8b58\u5225\u554f\u984c\u7684\u6839\u672c\u539f\u56e0\u3002.<\/p>\n\n\n\n

\u65b0\u7684 \u95dc\u65bc\u8907\u96dc\u6027\u6210\u672c\u7684\u5831\u544a<\/a>, 1,freshworks \u63ed\u793a\u4e86\u4e00\u5834\u7121\u8072\u7684\u5371\u6a5f:\u8fd1 20% \u7684 IT \u9818\u5c0e\u8005\u8072\u7a31\u7531\u65bc\u8edf\u9ad4\u7684\u8907\u96dc\u6027\u800c\u9762\u81e8\u5718\u968a\u4eba\u54e1\u75b2\u618a\u6216\u6d41\u5931\u7684\u554f\u984c,29% \u7684\u54e1\u5de5\u8868\u793a\u7531\u65bc\u5de5\u5177\u8d85\u8f09\u548c\u6e20\u9053\u5206\u6563\u800c\u5c0e\u81f4\u751f\u7522\u529b\u640d\u5931\u3002\u4f01\u696d\u8edf\u9ad4\u88ab\u8a8d\u70ba\u662f\u7d44\u7e54\u8907\u96dc\u6027\u7684\u4e3b\u8981\u9a45\u52d5\u56e0\u7d20\u3002.<\/p>\n\n\n\n

\u201cCIO \u7684\u4f7f\u547d\u5f88\u660e\u78ba:\u63a8\u52d5\u696d\u52d9\u6210\u9577\u4e26\u5f15\u9818\u8f49\u578b\u6b65\u4f10 - \u4e0d\u50c5\u50c5\u662f\u4fdd\u6301\u7cfb\u7d71\u904b\u4f5c\u3002\u5118\u7ba1\u5982\u6b64,\u5927\u591a\u6578\u5718\u968a\u4ecd\u96e3\u4ee5\u61c9\u5c0d\u8907\u96dc\u6027,\u9019\u6703\u5c0e\u81f4\u6d41\u7a0b\u5206\u6563\u548c\u53cd\u61c9\u6027\u5be6\u8e10 \u65af\u91cc\u5c3c\u00b7\u62c9\u52a0\u842c<\/strong>, freshworks \u9996\u5e2d\u7522\u54c1\u9577\u3002\u201cO Freshservice \u7a4d\u6975\u5730\u5c07\u57fa\u65bc\u4eba\u5de5\u667a\u6167\u7684\u529f\u80fd\u878d\u5165\u670d\u52d9\u4ea4\u4ed8\u7684\u7d50\u69cb\u4e2d,\u6dfb\u52a0\u66f4\u591a\u667a\u6167\u4ee5\u7dad\u6301\u54e1\u5de5\u548c\u4f01\u696d\u7684\u904b\u4f5c\u201d<\/p>\n\n\n\n

Freshservice \u7684\u65b0\u529f\u80fd\u4f7f\u516c\u53f8\u80fd\u5920:<\/p>\n\n\n\n

''\u5728\u554f\u984c\u5f71\u97ff\u54e1\u5de5\u4e4b\u524d\u9810\u9632\u5b83\u5011<\/p>\n\n\n\n

DEX \u8207 Riverbed Aternity \u548c ControlUp \u7684\u6574\u5408\u53ef\u76f4\u63a5\u5728 IT \u901a\u8a71\u4e2d\u986f\u793a\u5373\u6642\u8a2d\u5099\u548c\u61c9\u7528\u7a0b\u5f0f\u9059\u6e2c\u6578\u64da,\u5f9e\u800c\u7acb\u5373\u4e86\u89e3\u7cfb\u7d71\u5065\u5eb7\u72c0\u6cc1\u548c\u6548\u80fd,\u5f9e\u800c\u5e6b\u52a9\u5728\u54e1\u5de5\u6ce8\u610f\u5230\u7aef\u9ede\u554f\u984c\u4e4b\u524d\u6aa2\u6e2c\u548c\u89e3\u6c7a\u7aef\u9ede\u554f\u984c\u3002.<\/p>\n\n\n\n

\u4ee3\u7406\u5546\u900f\u904e\u81ea\u52d5\u81ea\u6211\u8abf\u89e3\u7bc0\u7701\u6642\u9593\u4e26\u64c1\u6709\u66f4\u8a73\u7d30\u7684\u5be9\u6838\u65e5\u8a8c\u3002\u4eba\u5de5\u667a\u6167\u667a\u6167\u8def\u7531\u53ef\u6839\u64da\u53ef\u7528\u6027\u3001\u6280\u80fd\u548c\u5de5\u4f5c\u91cf\u5c07\u547c\u53eb\u5f15\u5c0e\u81f3\u6b63\u78ba\u7684\u5718\u968a,\u78ba\u4fdd\u66f4\u6709\u6548\u7684\u89e3\u6c7a\u65b9\u6848\u3002.<\/p>\n\n\n\n

\u4f8b\u5982,\u5982\u679c\u5408\u4f5c\u8005\u7684\u7b46\u8a18\u578b\u96fb\u8166\u56e0\u80cc\u666f\u66f4\u65b0\u800c\u6e1b\u6162\u901f\u5ea6,DEX \u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u6aa2\u6e2c\u9ad8\u8cc7\u6e90\u4f7f\u7528\u7387\u4e26\u81ea\u52d5\u9644\u52a0\u5230\u6240\u8b02\u7684\u8a2d\u5099\u9059\u6e2c\u8cc7\u8a0a(\u4f8b\u5982 CPU\u3001\u8a18\u61b6\u9ad4\u548c\u4e3b\u52d5\u9032\u7a0b\u3002IT \u5718\u968a\u53ef\u4ee5\u8b58\u5225\u539f\u56e0\u4e26\u9060\u7aef\u89e3\u6c7a\u554f\u984c,\u7121\u9700\u4f9d\u8cf4\u54e1\u5de5\u56de\u994b\u6216\u9060\u7aef\u5b58\u53d6\u3002\u5728\u66f4\u8907\u96dc\u7684\u60c5\u6cc1\u4e0b,\u667a\u6167\u8def\u7531\u6703\u8b58\u5225\u9069\u7576\u7684\u5718\u968a\u4f86\u89e3\u6c7a\u4e8b\u4ef6\u3002.<\/p>\n\n\n\n

''\u6539\u8b8a\u54e1\u5de5\u5c0b\u6c42\u3001\u8acb\u6c42\u548c\u63a5\u53d7\u5e6b\u52a9\u7684\u65b9\u5f0f<\/p>\n\n\n\n

\u589e\u5f37\u578bFreddy AI Agents \u73fe\u5728\u53ef\u4ee5\u5f9eGoogle Drive \u7372\u53d6\u6578\u64da,\u4ee5\u63d0\u4f9b\u66f4\u5b8c\u6574\u7684\u7b54\u6848,\u5c07\u5716\u50cf\u8655\u7406\u5230\u901a\u8a71\u4e2d(\u4f8b\u5982\u932f\u8aa4\u5c4f\u5e55\u622a\u5716),\u4e26\u8207\u670d\u52d9\u9580\u6236\u548cMicrosoft 365 Copilot \u7b49\u54e1\u5de5\u7bc4\u570d\u5167\u7684\u61c9\u7528\u7a0b\u5f0f\u7121\u7e2b\u96c6\u6210,\u5f9e\u800c\u5728\u4e0d\u4e2d\u65b7\u6545\u969c\u6392\u9664\u7684\u60c5\u6cc1\u4e0b\u5be6\u73fe\u6545\u969c\u6392\u9664\u5de5\u4f5c\u6d41\u7a0b\u3002.<\/p>\n\n\n\n

\u4fdd\u6642\u6377 eBike Performance \u53d7\u76ca\u65bc Freshservice \u7684\u4eba\u5de5\u667a\u6167\u5c0d\u8a71\u529f\u80fd,\u53ef\u63d0\u4f9b\u667a\u6167\u3001\u4ee5\u4f7f\u7528\u8005\u70ba\u4e2d\u5fc3\u7684 IT \u652f\u63f4\u3002\u6191\u85c9\u8a72\u5e73\u53f0\u7684\u591a\u8a9e\u8a00\u77e5\u8b58\u5eab,\u7528\u6236\u53ef\u4ee5\u7acb\u5373\u5b58\u53d6\u5176\u9996\u9078\u8a9e\u8a00\u7684\u6709\u7528\u6587\u7ae0,\u5f9e\u800c\u7bc0\u7701\u6642\u9593\u4e26\u6539\u5584\u6574\u9ad4\u9ad4\u9a57\u3002.<\/p>\n\n\n\n

''\u900f\u904e\u6309\u9700\u8cc7\u6599\u8996\u89ba\u5316\u66f4\u8f15\u9b06\u5730\u8b58\u5225\u670d\u52d9\u6a21\u5f0f<\/p>\n\n\n\n

O \u5f17\u96f7\u8fea\u4eba\u5de5\u667a\u6167\u898b\u89e3<\/strong> \u73fe\u5728\u5b83\u5141\u8a31\u60a8\u5c07\u8907\u96dc\u7684\u5206\u6790\u8f49\u5316\u70ba \u5c0d\u8a71\u5f0f\u898b\u89e3<\/strong> \u53ef\u8a2a\u554f\u7684\u53ef\u8996\u5316\u53ef\u4ee5\u8f15\u9b06\u8b58\u5225\u5dee\u8ddd\u3001\u95dc\u806f\u7e3e\u6548\u4e26\u8b58\u5225\u6210\u9577\u56e0\u7d20\u3002.<\/p>\n\n\n\n

Fox Communities Credit Union \u4f7f\u7528 Freddy AI Insights \u548c Ticket Suggester,\u53ef\u81ea\u52d5\u5c0d\u901a\u8a71\u9032\u884c\u6392\u5e8f\u548c\u6a19\u8a18,\u5f9e\u800c\u986f\u8457\u63d0\u9ad8 IT \u6548\u7387\u548c\u6709\u6548\u64f4\u5c55\u652f\u63f4 - \u5be6\u73fe 96% \u7684\u9996\u6b21\u806f\u7d61\u4eba\u89e3\u6790\u7387\u3002.<\/p>\n\n\n\n

Freshservice \u88ab\u8a55\u70ba\u201cStrong Performer\u201d,\u4e26\u5728 2025 \u5e74\u7b2c\u56db\u5b63 Forrester Wave REPORT:\u4f01\u696d\u670d\u52d9\u7ba1\u7406\u5e73\u53f0\u4e2d\u7372\u5f97\u9ad8\u65bc\u5e73\u5747\u6c34\u5e73\u7684\u5ba2\u6236\u8a55\u50f9\u3002.<\/p>\n\n\n\n

\u8a72\u5e73\u53f0\u5728\u300c\u8cc7\u7522\u7ba1\u7406\u548c\u914d\u7f6e\u8207DISCOVER\u300d\u3001\u300c\u5de5\u4f5c\u6d41\u7a0b\u548c\u4efb\u52d9\u7ba1\u7406\u300d\u3001\u300cshelf-Service\u5165\u53e3\u7db2\u7ad9\u3001\u76ee\u9304\u548c\u8acb\u6c42\u7ba1\u7406\u300d\u4ee5\u53ca\u300c\u9748\u6d3b\u6027\u548c\u50f9\u683c\u900f\u660e\u5ea6\u300d\u7b49\u6a19\u6e96\u4e2d\u7372\u5f97\u4e86\u6700\u9ad8\u5206\u3002.<\/p>\n\n\n\n

\u8a72\u5831\u544a\u5f37\u8abf,\u201c\u5ba2\u6236\u7a31\u8b9a Freshworks \u7684\u6613\u7528\u6027\u3001\u76f4\u89c0\u7684\u8a2d\u8a08\u548c\u5f37\u5927\u7684 API \u529f\u80fd\u3002\u512a\u52e2\u5305\u62ec\u4e3b\u52d5\u8b66\u5831\u7ba1\u7406\u3001\u57fa\u65bc\u4eba\u5de5\u667a\u6167\u7684\u898b\u89e3\u548c\u51fa\u8272\u7684\u5ba2\u6236\u670d\u52d9\u3002\u201d<\/p>\n\n\n\n

\u5854\u5854\u6d88\u8cbb\u54c1\u516c\u53f8\u900f\u904e Freshservice \u548c Freddy AI Copilot \u5be6\u73fe\u4e86\u66f4\u5feb\u7684\u89e3\u6c7a\u6642\u9593,\u4f7f IT \u54e1\u5de5\u80fd\u5920\u66f4\u6709\u6548\u5730\u7ba1\u7406\u4e8b\u4ef6,\u6d88\u9664\u4e86 40 \u5206\u9418\u7684\u4e8b\u4ef6\u8a18\u9304,\u4e26\u5c07\u7e3d\u56de\u61c9\u91cf\u6e1b\u5c11\u4e86 73%\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

A Freshworks Inc. (NASDAQ: FRSH) anunciou hoje, durante seu evento anual Refresh, novas funcionalidades em sua plataforma de gest\u00e3o de TI com IA, o Freshservice, que tornam mais f\u00e1cil para as equipes resolver problemas com mais agilidade, prevenir falhas antecipadamente e identificar proativamente os fatores que impulsionam o desempenho. As atualiza\u00e7\u00f5es utilizam intelig\u00eancia artificial e automa\u00e7\u00e3o para enfrentar um […]<\/p>\n","protected":false},"author":1,"featured_media":1558,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,31],"tags":[43,72,53],"class_list":{"0":"post-88364","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-lancamentos","8":"category-noticias","9":"tag-e-commerce","10":"tag-lancamentos","11":"tag-noticias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/posts\/88364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/comments?post=88364"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/posts\/88364\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/media\/1558"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/media?parent=88364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/categories?post=88364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh\/wp-json\/wp\/v2\/tags?post=88364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}