{"id":88364,"date":"2025-11-13T20:22:36","date_gmt":"2025-11-13T23:22:36","guid":{"rendered":"https:\/\/www.ecommerceupdate.org\/?p=88364"},"modified":"2025-11-13T20:22:37","modified_gmt":"2025-11-13T23:22:37","slug":"freshworks-lanca-recursos-com-ia-para-elevar-a-experiencia-do-colaborador-e-transformar-a-complexidade-em-crescimento","status":"publish","type":"post","link":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/freshworks-lanca-recursos-com-ia-para-elevar-a-experiencia-do-colaborador-e-transformar-a-complexidade-em-crescimento\/","title":{"rendered":"Freshworks\u63a8\u51fa\u4eba\u5de5\u667a\u80fd\u529f\u80fd,\u63d0\u5347\u5458\u5de5\u4f53\u9a8c,\u5c06\u590d\u6742\u6027\u8f6c\u5316\u4e3a\u589e\u957f"},"content":{"rendered":"

A \u9c9c\u6d3b<\/strong><\/a> \u53f8(\u7eb3\u65af\u8fbe\u514b\u80a1\u7968\u4ee3\u7801:FRSH)\u4eca\u5929\u5728\u5176\u5e74\u5ea6\u6d3b\u52a8\u4e2d\u5ba3\u5e03 \u5237\u65b0<\/strong>, \u3001\u5176IT\u7ba1\u7406\u5e73\u53f0\u4e0eAI\u7684\u65b0\u529f\u80fd \u65b0\u9c9c\u670d\u52a1<\/strong><\/a>, \u7684,\u8fd9\u4f7f\u5f97\u56e2\u961f\u66f4\u5bb9\u6613\u66f4\u5feb\u5730\u89e3\u51b3\u95ee\u9898,\u53ca\u65e9\u9632\u6b62\u6545\u969c,\u5e76\u4e3b\u52a8\u8bc6\u522b\u63a8\u52a8\u7ee9\u6548\u7684\u56e0\u7d20\u3002.<\/p>\n\n\n\n

IT\u56e2\u961f\u9762\u4e34\u7684\u4e25\u5cfb\u6311\u6218,\u5347\u7ea7\u4f7f\u7528\u4eba\u5de5\u667a\u80fd\u548c\u81ea\u52a8\u5316:\u5206\u6563\u7684\u5de5\u5177\u548c\u91cd\u590d\u7684\u624b\u52a8\u6d41\u7a0b,\u8fd9\u4e9b\u90fd\u52a9\u957f\u4e86\u590d\u6742\u6027,\u5e76\u6d88\u8017\u4e86\u65f6\u95f4\u3001\u7cbe\u529b\u548c\u4e1a\u52a1\u589e\u957f\u673a\u4f1a\u3002.<\/p>\n\n\n\n

\u8be5\u7248\u672c\u5305\u62ec\u5bf9 \u7684\u589e\u5f3a \u65b0\u9c9c\u670d\u52a1<\/strong> \u548c\u6ca1\u6709 \u5f17\u96f7\u8fea\u00b7\u827e<\/strong>, ,\u8fd9\u63d0\u9ad8\u4e86\u5458\u5de5\u4f53\u9a8c\u7684\u6807\u51c6 (\u524d\u4efb)<\/strong> \u4ee5\u53ca\u670d\u52a1\u7684\u63d0\u4f9b\u3002 \u5f17\u96f7\u8fea\u4eba\u5de5\u667a\u80fd\u4ee3\u7406\u5546<\/a> \u589e\u5f3a\u7684\u81ea\u52a9\u670d\u52a1\u4f7f\u5176\u66f4\u7b80\u5355,\u800c\u4e0e\u6d41\u884c\u7684\u6570\u5b57\u5458\u5de5\u4f53\u9a8c (DEX) \u5e73\u53f0\u7684\u96c6\u6210\u53ef\u63d0\u4f9b\u5bf9\u8bbe\u5907\u5065\u5eb7\u7684\u5b9e\u65f6\u6d1e\u5bdf,\u4ece\u800c\u5b9e\u73b0\u4e3b\u52a8\u7684\u9884\u9632\u884c\u52a8\u3002.<\/p>\n\n\n\n

\u5f53\u547c\u53eb\u6253\u5f00\u65f6,Freshservice AI \u667a\u80fd\u8def\u7531\u53ef\u786e\u4fdd\u7acb\u5373\u5230\u8fbe\u5408\u9002\u7684\u56e2\u961f,\u4ece\u800c\u52a0\u901f\u5206\u8fa8\u7387\u5e76\u589e\u5f3a\u5458\u5de5\u4f53\u9a8c \u5f17\u96f7\u8fea\u4eba\u5de5\u667a\u80fd\u6d1e\u5bdf<\/a> IT\u9886\u5bfc\u8005\u73b0\u5728\u63d0\u4f9b\u5bf9\u8bdd\u89c1\u89e3,\u4e00\u79cd\u7b80\u5355\u7684\u65b9\u6cd5\u6765\u63d0\u51fa\u95ee\u9898,\u5e76\u53ef\u89c6\u5316\u590d\u6742\u7684\u670d\u52a1\u6a21\u5f0f,\u4ee5\u5feb\u901f\u8bc6\u522b\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u3002.<\/p>\n\n\n\n

\u65b0\u7684 \u5173\u4e8e\u590d\u6742\u6027\u6210\u672c\u7684\u62a5\u544a<\/a>, ,Freshworks\u63ed\u793a\u4e86\u4e00\u573a\u65e0\u58f0\u7684\u5371\u673a:\u8fd120%\u7684IT\u9886\u5bfc\u8005\u8868\u793a,\u7531\u4e8e\u8f6f\u4ef6\u590d\u6742\u6027,\u4ed6\u4eec\u9762\u4e34\u7740\u56e2\u961f\u4e2d\u4eba\u624d\u7684\u5026\u6020\u6216\u6d41\u5931,29%\u7684\u5458\u5de5\u5219\u5c06\u5de5\u5177\u8fc7\u8f7d\u548c\u6e20\u9053\u5206\u6563\u5bfc\u81f4\u7684\u751f\u4ea7\u529b\u635f\u5931\u4f01\u4e1a\u8f6f\u4ef6\u786e\u5b9a\u4e3a\u7ec4\u7ec7\u590d\u6742\u6027\u7684\u4e3b\u8981\u9a71\u52a8\u56e0\u7d20\u3002.<\/p>\n\n\n\n

\u201cCIO \u7684\u4f7f\u547d\u5f88\u660e\u786e:\u63a8\u52a8\u4e1a\u52a1\u589e\u957f\u5e76\u5f15\u9886\u8f6c\u578b\u6b65\u4f10\u201d\u4e0d\u4ec5\u4ec5\u662f\u4fdd\u6301\u7cfb\u7edf\u8fd0\u884c\u3002\u5c3d\u7ba1\u5982\u6b64,\u5927\u591a\u6570\u56e2\u961f\u4ecd\u7136\u9677\u5165\u4e0e\u590d\u6742\u6027\u7684\u6597\u4e89,\u8fd9\u5bfc\u81f4\u6d41\u7a0b\u5206\u6563\u548c\u53cd\u5e94\u6027\u5b9e\u8df5 \u65af\u91cc\u5c3c\u00b7\u62c9\u52a0\u4e07<\/strong>, freshworks\u3002\u201co Freshservice \u9996\u5e2d\u4ea7\u54c1\u5b98\u4e3b\u52a8\u5c06\u57fa\u4e8e\u4eba\u5de5\u667a\u80fd\u7684\u529f\u80fd\u878d\u5165\u5230\u670d\u52a1\u4ea4\u4ed8\u7684\u7ed3\u6784\u4e2d,\u589e\u52a0\u66f4\u591a\u667a\u80fd\u4ee5\u4fdd\u6301\u5458\u5de5\u548c\u4f01\u4e1a\u7684\u6d41\u52a8\u201d<\/p>\n\n\n\n

Freshservice \u7684\u65b0\u529f\u80fd\u4f7f\u516c\u53f8\u80fd\u591f:<\/p>\n\n\n\n

''\u5728\u95ee\u9898\u5f71\u54cd\u5458\u5de5\u4e4b\u524d\u9884\u9632\u95ee\u9898<\/p>\n\n\n\n

DEX \u4e0e Riverbed Asternity \u548c ControlUp \u7684\u96c6\u6210\u901a\u8fc7\u76f4\u63a5\u5728 IT \u8c03\u7528\u4e2d\u663e\u793a\u5b9e\u65f6\u8bbe\u5907\u548c\u5e94\u7528\u7a0b\u5e8f\u9065\u6d4b\u6570\u636e,\u5e2e\u52a9\u5728\u5458\u5de5\u6ce8\u610f\u5230\u7aef\u70b9\u95ee\u9898\u4e4b\u524d\u68c0\u6d4b\u548c\u89e3\u51b3\u7aef\u70b9\u95ee\u9898,\u4ece\u800c\u7acb\u5373\u4e86\u89e3\u7cfb\u7edf\u7684\u5065\u5eb7\u548c\u6027\u80fd\u3002.<\/p>\n\n\n\n

Agents\u901a\u8fc7\u81ea\u52a8\u81ea\u8c03\u89e3\u8282\u7701\u65f6\u95f4,\u5e76\u62e5\u6709\u66f4\u8be6\u7ec6\u7684\u5ba1\u6838\u65e5\u5fd7,\u667a\u80fd\u8def\u7531\u4e0eAI\u6839\u636e\u53ef\u7528\u6027,\u6280\u80fd\u548c\u5de5\u4f5c\u91cf\u5c06\u547c\u53eb\u5f15\u5bfc\u5230\u6b63\u786e\u7684\u56e2\u961f,\u786e\u4fdd\u66f4\u9ad8\u6548\u7684\u5206\u8fa8\u7387\u3002.<\/p>\n\n\n\n

\u4f8b\u5982,\u5982\u679c\u534f\u4f5c\u8005\u7684\u7b14\u8bb0\u672c\u7535\u8111\u56e0\u540e\u53f0\u66f4\u65b0\u800c\u53d8\u6162,DEX \u89e3\u51b3\u65b9\u6848\u53ef\u4ee5\u68c0\u6d4b\u9ad8\u8d44\u6e90\u4f7f\u7528\u7387\u5e76\u81ea\u52a8\u9644\u52a0\u5230\u6240\u8c13\u7684\u8bbe\u5907\u9065\u6d4b\u4fe1\u606f(\u4f8b\u5982 CPU\u3001\u5185\u5b58\u548c\u6d3b\u52a8\u8fdb\u7a0b)\u3002IT \u56e2\u961f\u53ef\u4ee5\u8bc6\u522b\u539f\u56e0\u5e76\u89e3\u51b3\u95ee\u9898\u8fdc\u7a0b\u89e3\u51b3\u95ee\u9898,\u800c\u65e0\u9700\u4f9d\u8d56\u5458\u5de5\u53cd\u9988\u6216\u8fdc\u7a0b\u8bbf\u95ee\u3002\u5728\u66f4\u590d\u6742\u7684\u60c5\u51b5\u4e0b,\u667a\u80fd\u8def\u7531\u53ef\u4ee5\u8bc6\u522b\u9002\u5f53\u7684\u56e2\u961f\u6765\u89e3\u51b3\u4e8b\u4ef6\u3002.<\/p>\n\n\n\n

''\u6539\u53d8\u5458\u5de5\u5bfb\u6c42\u3001\u8bf7\u6c42\u548c\u63a5\u53d7\u5e2e\u52a9\u7684\u65b9\u5f0f<\/p>\n\n\n\n

\u589e\u5f3a\u578b Freddy AI Agents \u73b0\u5728\u53ef\u4ee5\u4ece Google \u4e91\u7aef\u786c\u76d8\u83b7\u53d6\u6570\u636e,\u4ee5\u63d0\u4f9b\u66f4\u5b8c\u6574\u7684\u7b54\u6848,\u5c06\u56fe\u50cf\u5904\u7406\u4e3a\u901a\u8bdd(\u4f8b\u5982\u9519\u8bef\u5c4f\u5e55\u622a\u56fe),\u5e76\u4e0e\u670d\u52a1\u95e8\u6237\u548c\u5458\u5de5\u8303\u56f4\u7684\u5e94\u7528\u7a0b\u5e8f(\u4f8b\u5982 Microsoft 365 Copilot)\u65e0\u7f1d\u96c6\u6210,\u4ece\u800c\u80fd\u591f\u5728\u4e0d\u4e2d\u65ad\u7684\u60c5\u51b5\u4e0b\u8fdb\u884c\u6545\u969c\u6392\u9664\u5de5\u4f5c\u6d41\u7a0b\u3002.<\/p>\n\n\n\n

Porsche eBike Performance\u5f97\u76ca\u4e8eFreshservice\u7684AI\u5bf9\u8bdd\u529f\u80fd,\u53ef\u63d0\u4f9b\u667a\u80fd\u5316\u3001\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u7684IT\u652f\u6301,\u501f\u52a9\u8be5\u5e73\u53f0\u7684\u591a\u8bed\u8a00\u77e5\u8bc6\u5e93,\u7528\u6237\u53ef\u4ee5\u7acb\u5373\u8bbf\u95ee\u5176\u9996\u9009\u8bed\u8a00\u7684\u6709\u7528\u6587\u7ae0,\u4ece\u800c\u8282\u7701\u65f6\u95f4\u5e76\u6539\u5584\u6574\u4f53\u4f53\u9a8c\u3002.<\/p>\n\n\n\n

\u901a\u8fc7\u6309\u9700\u6570\u636e\u53ef\u89c6\u5316\u66f4\u8f7b\u677e\u5730\u8bc6\u522b\u670d\u52a1\u6a21\u5f0f<\/p>\n\n\n\n

O \u5f17\u96f7\u8fea\u4eba\u5de5\u667a\u80fd\u6d1e\u5bdf<\/strong> \u73b0\u5728\u5b83\u5141\u8bb8\u60a8\u5c06\u590d\u6742\u7684\u5206\u6790\u8f6c\u5316\u4e3a \u5bf9\u8bdd\u89c1\u89e3<\/strong> \u53ef\u8bbf\u95ee\u7684\u53ef\u89c6\u5316\u53ef\u4ee5\u8f7b\u677e\u8bc6\u522b\u5dee\u8ddd\u3001\u5173\u8054\u6027\u80fd\u548c\u8bc6\u522b\u751f\u957f\u56e0\u5b50\u3002.<\/p>\n\n\n\n

Fox Communities\u4fe1\u7528\u5408\u4f5c\u793e\u4f7f\u7528Freddy AI Insights\u548c\u7968\u52a1\u5efa\u8bae\u5668,\u5b83\u53ef\u4ee5\u81ea\u52a8\u5bf9\u547c\u53eb\u8fdb\u884c\u6392\u5e8f\u548c\u6807\u8bb0,\u4ece\u800c\u663e\u7740\u63d0\u9ad8IT\u6548\u7387\u5e76\u6709\u6548\u5730\u6269\u5c55\u652f\u6301 - \u5b9e\u73b096%\u7684\u9996\u6b21\u63a5\u89e6\u5206\u8fa8\u7387\u3002.<\/p>\n\n\n\n

Freshservice \u88ab\u547d\u540d\u4e3a \u201cStrong Performer\u201d,\u5e76\u5728 2025 \u5e74\u7b2c\u56db\u5b63\u5ea6\u300a\u798f\u96f7\u65af\u7279\u6d6a\u6f6e\u62a5\u544a:\u4f01\u4e1a\u670d\u52a1\u7ba1\u7406\u5e73\u53f0\u300b\u4e2d\u83b7\u5f97\u4e86\u9ad8\u4e8e\u5e73\u5747\u6c34\u5e73\u7684\u5ba2\u6237\u8bc4\u8bba\u3002.<\/p>\n\n\n\n

\u8be5\u5e73\u53f0\u5728\u201c\u201d\u8d44\u4ea7\u7ba1\u7406\u548c\u914d\u7f6e\u4e0eDISCOVER\u201c\u3001\u201d\u201c\u5de5\u4f5c\u6d41\u7a0b\u4e0e\u4efb\u52a1\u7ba1\u7406\u201d\u3001\u201c\u201dSHelf-\u670d\u52a1\u95e8\u6237\u3001\"\u76ee\u5f55\u4e0e\u8bf7\u6c42\u7ba1\u7406\u201d\u4ee5\u53ca\u201c\u7075\u6d3b\u6027\u548c\u4ef7\u683c\u900f\u660e\u5ea6\"\u7b49\u6807\u51c6\u4e0a\u5f97\u5206\u6700\u9ad8\u3002.<\/p>\n\n\n\n

\u62a5\u544a\u5f3a\u8c03,\u201c\u5ba2\u6237\u79f0\u8d5e Freshworks \u7684\u6613\u7528\u6027\u3001\u76f4\u89c2\u7684\u8bbe\u8ba1\u548c\u5f3a\u5927\u7684 API \u529f\u80fd\u201d\u3002\u4f18\u52bf\u5305\u62ec\u4e3b\u52a8\u8b66\u62a5\u7ba1\u7406\u3001\u57fa\u4e8e\u4eba\u5de5\u667a\u80fd\u7684\u89c1\u89e3\u548c\u51fa\u8272\u7684\u5ba2\u6237\u670d\u52a1\u201d<\/p>\n\n\n\n

Freshservice\u548cFreddy AI Copilot,\u5854\u5854\u6d88\u8d39\u54c1\u5b9e\u73b0\u4e86\u66f4\u5feb\u7684\u5206\u8fa8\u7387\u65f6\u95f4,\u8fd9\u4f7f\u5f97IT\u4eba\u5458\u80fd\u591f\u66f4\u6709\u6548\u5730\u7ba1\u7406\u4e8b\u4ef6,\u4ece\u800c\u6d88\u9664\u4e8640\u5206\u949f\u7684\u4e8b\u4ef6\u8bb0\u5f55,\u5e76\u5c06\u603b\u54cd\u5e94\u91cf\u51cf\u5c11\u4e8673%\u3002.<\/p>","protected":false},"excerpt":{"rendered":"

A Freshworks Inc. (NASDAQ: FRSH) anunciou hoje, durante seu evento anual Refresh, novas funcionalidades em sua plataforma de gest\u00e3o de TI com IA, o Freshservice, que tornam mais f\u00e1cil para as equipes resolver problemas com mais agilidade, prevenir falhas antecipadamente e identificar proativamente os fatores que impulsionam o desempenho. As atualiza\u00e7\u00f5es utilizam intelig\u00eancia artificial e automa\u00e7\u00e3o para enfrentar um […]<\/p>\n","protected":false},"author":1,"featured_media":1558,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,31],"tags":[43,72,53],"class_list":{"0":"post-88364","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-lancamentos","8":"category-noticias","9":"tag-e-commerce","10":"tag-lancamentos","11":"tag-noticias"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/posts\/88364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/comments?post=88364"}],"version-history":[{"count":0,"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/posts\/88364\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/media\/1558"}],"wp:attachment":[{"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/media?parent=88364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/categories?post=88364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecommerceupdate.com.br\/zh_cn\/wp-json\/wp\/v2\/tags?post=88364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}