Amaqembu aholwa kahle akhiqiza kakhulu ngo-21%, ngokusho kocwaningo lomhlaba wonke olwenziwe yiGallup, inkampani yocwaningo nokubonisana yomhlaba wonke. Ucwaningo luqokomisa ukuthi indima yomholi iyisici esinqumayo ekugqugquzelweni nasekusebenzeni kwabasebenzi, okuthonya ngqo imiphumela yenkampani. Leli qiniso liye laqhuba ukusesha ochwepheshe bobuholi abaphelele abanamakhono obuchwepheshe, abantu, namasu. EBrazil, lesi simo sibonwa mathupha ngabaholi bamabhizinisi abakhulu njengoReginaldo Boeira, umongameli we-KNN Group, osebenzisa indlela egxile ekuthuthukiseni amaqembu abandakanyekayo nasebenza kahle.
Ubuholi bukaBoeira busekelwe ekuqapheleni nasekuthuthukiseni abasebenzi njalo. Ehola iqembu lezinkampani ezicishe zibe ngu-20, okuhlanganisa nenye yamanethiwekhi amakhulu kakhulu e-franchise yezilimi ezweni enabafundi abangaphezu kuka-110,000 kanye nama-franchise angaba ngu-450, uhlala esebenzisa izinqubo ezilungisiwe ezikhuthaza ukukhula komuntu ngamunye kanye nokweqembu. Ngenxa yalokhu, minyaka yonke wethula izinhlelo zemivuzo ngokusekelwe ezilinganisweni zokusebenza, uhlinzeka ngokuqeqeshwa okuvamile okuhambisana nezitayela zemakethe kanye nobuchwepheshe obusha, futhi ukhuthaza isiko elivulekele impendulo neziphakamiso.
Lo somabhizinisi, obhale nencwadi ethi "indlela yokwenza imali nokufeza impumelelo" futhi minyaka yonke uqoqa izinkulungwane zosomabhizinisi emihlanganweni yakhe nasezingqungqutheleni, ukholelwa ukuthi ukutshala imali emandleni abantu kuyisihluthulelo sempumelelo, okuhlanganisa nokubhekana nobuchwepheshe obusha obufana ne-Artificial Intelligence, okusho ukuthi, kungaba nempumelelo kuye ngokuthi "umuntu oyisebenzisayo." Lezi zinqubo azigcini nje ngokuthuthukisa imiphumela yokusebenza kodwa futhi zandisa ukwaneliseka kweqembu nokuzibophezela. "Impumelelo yenkampani ngokungenakugwenywa ingumphumela wentuthuko yabantu abayingxenye yayo," usho kanje.
"Ukuqala ngokuhlonza ithalente nokubekwa emsebenzini okuhambisana nolwazi kanye nephrofayili yesisebenzi, kanye nokuhlaziywa kwemiphumela, kunenqubo eyisisekelo yokuqashelwa ngezinye izikhathi engaqashelwa ezinhlanganweni. Kodwa-ke, lapho isisebenzi sikhiqiza, sikhiqiza imiphumela, futhi sibona ukuthi siyaqashelwa futhi sikhuthazwa ukuba sikhule, siba nesibindi nakakhulu futhi sibe yingxenye esebenzayo yenhloso yebhizinisi," kugcizelela uBoeira.
Ngaphandle kwezinhlelo zangaphakathi zezinsizakusebenza zabantu, usomabhizinisi usebenzisa amasu aqinisa ukuxhumana phakathi kwabaholi benkampani nabasebenzi. Ngenxa yalokhu, ukhuthaza imihlangano, izinkulumo, kanye nemihlangano esondeza abaphathi eduze kweqiniso lokusebenza kanye nezidingo zethimba. Lezi zenzo ziqiniswa yizinhlolovo zangaphakathi zesimo sezulu senhlangano, ezisiza ekutholeni izindawo zokuthuthukisa nokulindela izinselelo. Ngokusho kocwaningo lweDeloitte, abaholi bebhizinisi abangama-75% bakholelwa ukuthi ikhwalithi yobuholi iyisici esiyinhloko sokuncintisana esimweni sokuguqulwa. KuBoeira, lo mbono uqinisekiswa emisebenzini yansuku zonke.
“Akwanele ukuba yingcweti yezinqubo namathuluzi. Umholi wanamuhla udinga ukuphefumulela, ukulalela, nokuqonda izisusa zeqembu. Uma kukhona lokhu kuxhumana kwangempela, umsebenzi uyageleza, imiphumela iyavela, futhi abantu bakhula ndawonye,” kugcizelela usomabhizinisi. Ngalo mbono, i-KNN Idiomas, enye yezinkampani zakhe, ifinyelele ukuvelela emkhakheni wezemfundo, igcina amazinga aphezulu okwaneliseka kwangaphakathi kanye nokwanda okuqhubekayo. Okuhlangenwe nakho okusebenzayo kubonisa ukuthi abaholi abalungiselelwe kahle, abanendlela esondelene neyozwela, banamandla okuguqula isimo senhlangano futhi bathuthukise imiphumela.
