Three Latin American companies received honorable mentions for the Red Hat Innovation Awards, an award that encompasses the Red Hat Summit, the company's annual event in the United States. The award highlights the advancements of clients of a leading open-source company that demonstrate creative thinking in problem-solving and the innovative use of Red Hat solutions. The recognized initiatives not only presented an innovative approach to solving business challenges, but also had an impact on the organizational culture and transformation processes of the awarded organizations.
This year, the companies received the distinction for creating disruptive solutions and best practices for the financial sector, an area common to all participants. They are Banestes (Brazil), a traditional financial institution from Espírito Santo, Banorte (Mexico), Banco Mercantil del Norte, and BCI (Chile), Banco de Crédito e Inversiones.
Below are the detailsof each honoree:
Banestes
Banestes, a traditional financial institution in Espírito Santo, Brazil, sought to expand its operations outside the state but faced technological limitations and a weak collaborative culture. The company worked with Red Hat for 12 weeks to improve its bill payment registration process and transform its corporate culture. During this period, Red Hat specialists implemented best practices and trained the bank's employees to establish new standards, processes, and technological parameters aligned with the organization's values.
As a result of this immersion, Banestes developed an innovative solution for validating bank receipts, using tools such as Red Hat OpenShift Container Platform, Red Hat AMQ Streams, and Red Hat 3scale API Management. This initiative increased the number of issued bank slips from 900,000 daily to over 540 million. Furthermore, it drastically reduced the response time for resolving technical problems, from 72 hours to just a few minutes, and laid the foundation for a collaborative culture focused on cooperation, agility, and collective results.
Banorte
Banorte, Banco Mercantil del Norte, in Mexico, has begun a process of technological optimization of its financial systems to offer a more automated, agile, and secure service to its millions of users. With the integration of Red Hat OpenShift, the bank has managed to reduce production times, costs, and machines, improving the quality of its services.
The implementation of digital container models enabled the automation of banking services without relying on external vendors, while the use of Red Hat OpenShift facilitated the reduction of manual activities and optimized customer service times. Furthermore, Banorte developed a business enablement model based on the DevSecOps approach, promoting innovation and supporting the technological transformation of its financial systems.
As a result of this transformation, Banorte experienced a significant improvement in the efficiency of its digital services. Response time for Banorte Móvil transactions was reduced by up to 35%, and six manual processes were eliminated. The migration of applications to containers allowed for a considerable reduction in costs associated with traditional infrastructure, and the optimization of Time to Market decreased the management, execution, and control time of banking processes from three weeks to just one day, thanks to the implementation of specialized software.
BCI
The BCI IT Operations Management team, together with Red Hat, executed a project to automate repetitive tasks and establish automation governance. The main objective was to simplify operations, reduce risks, and prepare teams to operate with new open source technologies.
With the implementation of the Red Hat Ansible Automation Platform, BCI recorded improvements in service acceleration, error reduction, and optimization of human resources, allowing employees to focus on higher-impact tasks. There was also an increase in service availability for clients and the promotion of a culture of collaboration and transparency within the team.
BCI also managed to optimize time allocation, which translated into increased service availability and greater efficiency in resource management. Furthermore, process automation, such as password resets and ticket management, allowed for a significant reduction in deployment time and monthly hours spent on manual tasks.
