Ko ngā kamupene angitu e whakawhirinaki ana ki ngā kaiārahi e mōhio ana ki te hanga tīma kaha, ki ngā tukanga whai hua, me te ahurea whakahaere e tupu ana i runga i te takitahi. He rerekē ki te whakapono he mea nui ngā kaiārahi pai, ko te whakaaro kia "kore e hiahiatia" pea te mea tino rerekē hei whakarite i te tipu pumau me te tauine o te pakihi.
I whakaatuhia e tētahi rangahau a Gallup e 70% o ngā rerekētanga o te whai wāhi a ngā kaimahi e hono tika ana ki te kounga o te kaiārahi. Hei tāpiri, e ai ki ngā raraunga mai i te Harvard Business Review, ka taea e ngā kamupene e whakamana ana i ā rātou tīma ki te mahi motuhake te tipu ake ki te 25% tere ake. Heoi, ko te whakatutuki i tēnei taumata o te tū motuhake me nui atu i ngā whakaaro pai anake. Me mahi tonu i roto i te whanaketanga tangata me te hanganga tukanga.
a Jhonny Martins, te tumuaki tuarua o SERAC, he pokapū otinga umanga matua i roto i ngā mara kaute, ture, mātauranga, me te hangarau, ko te tuku kawenga me te whakawhanake i te pūmanawa o ngā kaimahi he taahiraa matua ki te waihanga i tētahi kamupene e mahi ana me te kore e whakawhirinaki anake ki te aroaro o te kaiārahi. "Ko te kaiārahi tino whai hua ehara i te mea ko ia te tangata e whakahaere ana i ngā whakataunga katoa, engari ko ia te tangata e hanga ana i tētahi turanga pakari mō te pakihi kia tupu takitahi. Mā tēnei ka whakapakari ake i te tīma me te kaha o te kamupene ki te aro atu ki ngā wero me te urutau ki ngā huringa," tana kī.
Ki a Jhonny, ko te noho hei kaiārahi koretake ehara i te mea kāore he pānga, engari he mea nui mō te whanaketanga o te tīma me te whakahaere. "Mā te hanga i tētahi tīma motuhake, ka taea e te kaiārahi te arotahi ki te kamupene ki te tipu me te auahatanga, me te kore e herea ki ngā mahi o ia rā. Ko ngā kaiārahi e whakakotahi ana i ngā mea katoa ka whakawhāiti i te pūmanawa o te pakihi. Ko te hunga e whai wāhi tahi ana ki te kaiārahi ka hanga he whakahaere pakari e rite ana ki te tipu pumau," te aromatawai a Jhonny.
I SERAC, e whakamārama ana te kaiwhakahaere ko tāna e whai ana kia ārahi mā te tauira, me te whakamahi i ngā rautaki hei whakatairanga i tētahi taiao mahi e whakakotahi ana i te whai huatanga, te auahatanga, me te mahi tahi. "Ko te noho hei kaiārahi kore utu tētahi o ngā tino painga mō te hunga e hiahia ana ki te waiho i tētahi taonga tuku iho, me te hanga i tētahi kamupene kua rite mō te heke mai," tana whakatau.
Anei ētahi mahi i tūtohutia e Jhonny Martins hei āwhina i tētahi kaiārahi ki te whakatairanga i te mana motuhake me te whai huatanga o te tīma:
- Te tuku mahi me te whai kaupapa: He mea nui kia haere tahi ia mahi kua tukuna me ngā whāinga mārama, te horopaki, me te mana motuhake, kia taea ai e ngā kaimahi te whakawhanake i ngā otinga me te māia.
- Te hanga i ngā tukanga pakari: Mā te waihanga i ngā rerenga mahi kua tautuhia pai ka mōhio te tīma ki tā rātou mahi ahakoa te ngaro o te kaiārahi, ka whakaiti i te whakawhirinaki ki ngā whakataunga tere tonu.
- Te haumi ki te whanaketanga tonu: "Ko te whakamana i ngā kaimahi te haumitanga pai rawa atu ka taea e te kaiārahi te mahi. Mā te whakangungu, te urupare auau, me te ārahi ka āwhina i te whakapiki i te taumata o te pūkenga me te whakapono ki a ia anō o te tīma," te whakamārama a Jhonny.
- Te whakamihi me te whakatenatena i ngā kaiārahi hou: Mā te tautuhi i ngā pūkenga o roto i te tīma me te whakatairanga i te tipu o roto ka whakapakari i te ahurea whakahaere, ka waihanga hoki i tētahi hanganga kaiārahi kanorau ake.
