Naphezu kokuthuthuka kobuhlakani bokwenziwa ebhizinisini, ukusetshenziswa kwayo kwezokuthutha kusancike ekuhlanganisweni nabalingani abakhethekile. Ngokusho kohlelo lwesibili locwaningo lwe-'On the E-commerce Route', olwenziwe yiLoggi ngokubambisana ne-Opinion Box, ama-33% osomabhizinisi abeka ukubaluleka okukhulu kubalingani bezokuthutha abasebenzisa i-AI, kanti cishe ama-50% akubona kubaluleke kakhulu, okubonisa ukuthi ubuchwepheshe buya ngokuya buhlukanisa ngokuncintisana ekukhetheni abaphakeli, ikakhulukazi emisebenzini eyinkimbinkimbi kakhulu futhi egxile ekusebenzeni kahle.
"I-Logistics idlala indima ebaluleke kakhulu ekukhuleni kwe-e-commerce, futhi ubuhlakani bokwenziwa bungenye yezinto ezibangela lolu shintsho. Ngikholwa ukuthi ukusetshenziswa kobuchwepheshe kusiza ukuletha ukubikezela okwengeziwe, ukusebenza kahle, kanye nobukhulu kosomabhizinisi, ukuxhuma idatha kanye nokusebenza kusukela ekuqaleni kuze kube sekupheleni. Ngaphezu kokwamukela i-AI, umehluko usekuhlanganiseni ngobuhlakani ohambweni lwe-logistics, okudala umthelela wangempela ebhizinisini," kusho uJuliana Fracchia, uMqondisi Omkhulu Wezimali Nezamakhasimende eLoggi.
Ukusetshenziswa kwe-AI kusakhomba isidingo sokusebenzisana kwabantu
Ukwethemba ubuhlakani bokwenziwa obusetshenziswa kwezokuthutha sekuvele kuyiqiniso phakathi kosomabhizinisi: 93% bangathemba ubuchwepheshe ukuthi buzosekela imisebenzi esebenza kahle kakhulu. Le datha ikhombisa ukuthi i-AI ayisekho nje njengento ethandwayo futhi isiqalile ukuba nendima ebalulekile emisebenzini yokusebenza, ikakhulukazi ezimweni ezidinga ukuguquguquka okukhulu kanye nokuhlaziywa kwedatha.
Kodwa-ke, lokhu kuthembana kusenengxenye: bangu-13% kuphela abathi bayayethemba ngokugcwele i-AI, kuyilapho abangu-47% besadinga ukuqinisekiswa ngabantu kanti abangu-33% bangasebenzisa ubuchwepheshe njengokusekelwa kuphela. Lesi simo siveza ukuthi, nakuba ukwamukelwa kuqhubeka, ukwenza izinqumo kuseyinhlanganisela kakhulu, okungukuthi, inhlanganisela yobuhlakani bokwenziwa kanye nokuqapha kwabantu, okukhomba ithuba lokuvela kokuvuthwa, ukuhlanganiswa, kanye nokuthembeka kwezixazululo.
I-AI inamandla okungenelela lapho amaphutha ebiza kakhulu kosomabhizinisi
Empeleni, ukusetshenziswa kobuchwepheshe kungathinta ngqo ukusebenza kahle kwebhizinisi. Ukunciphisa amaphutha kuholela emathubeni okusetshenziswa (50%), kulandelwe isevisi yangemva kokuthengisa (38%), ukuhleleka kwama-oda (35%), ukulawulwa kwempahla (33%), kanye nokubikezela isidingo (33%).
Ngaphezu kokuthola izinzuzo nje, idatha ikhombisa ukuthi i-AI kufanele iqondiswe ekusekeleni izici ezibalulekile zokusebenza.
Ukuhweba nge-inthanethi kusasebenzisa i-AI ngendlela engabonakali
Nakuba i-AI iqhubekela phambili ekusebenzeni kwezokuthutha, kwezentengiselwano ze-e-commerce ukusetshenziswa kwayo kusagxile ekukhangiseni nasekuhlinzekeni ngamakhasimende. Ngokusho kocwaningo, ama-44% osomabhizinisi basebenzisa ubuchwepheshe ukudala noma ukuthuthukisa izincazelo zomkhiqizo, ama-32% ukukhiqiza izihloko noma izikhangiso, kanye nama-27% ukwenza isevisi yamakhasimende ibe ngokoqobo.
Uma kuqhathaniswa idatha, kungenzeka ukuhlola ukuthi nakuba ezokuthutha sezivele zinezinzuzo zokusebenza ngokusetshenziswa kwe-AI, i-e-commerce isasebenzisa i-AI ngendlela enobuhlakani, enesikhala esikhulu sokuvela kobuhlakani bebhizinisi.
Ngokuphathelene nocwaningo lwe-'On the E-commerce Route'
locwaningo 'On the E-commerce Route' lwenziwe yiLoggi, ngokubambisana ne-Opinion Box, futhi luhlose ukuqonda iphrofayili, izinselelo, kanye namasu asetshenziswa osomabhizinisi baseBrazil maqondana nokusetshenziswa kobuhlakani bokwenziwa (AI) ebhizinisini.
Ucwaningo lwenziwe phakathi kukaFebhuwari noMashi 2026 futhi lwaxoxisana nosomabhizinisi be-e-commerce abangaphezu kuka-150 kulo lonke elaseBrazil, abanemali engenayo yonyaka ephakathi kuka-R$ 80,000 no-R$ 5 million.
Ukuze ufinyelele konke okuqukethwe, vakashela ikhasi elisemthethweni le-Loggi kusixhumanisi.
