Phakathi kokuchofoza nokulethwa kwe-oda le-e-commerce, uchungechunge lwezinqumo ezihambisanayo nezihlanganisiwe lusekela i-oda ngalinye, kungashiyi ndawo yephutha. Izinhlelo zokusebenza ezihlaziywe yi-Quality Digital zibonisa ukuthi ukuhlanganiswa phakathi kwezici ezahlukene zohambo kungathuthukisa imiphumela, ngamacala afana ne-Osklen, aqophe ukukhula okuphindwe kahlanu kokuguqulwa kokubuyiselwa kwe-oda eziteshini zengxoxo ngokuxhuma idatha, isevisi yamakhasimende, kanye nokusebenza kuyo yonke inqubo. I-oda ngalinye lidlula ochungechungeni oluqhubekayo lwezinqumo ezenziwa ngesikhathi esisodwa ukuze uhambo lusebenze njalo.
Iphefumulelwe yingqondo yamanethiwekhi ezokuthutha, ukusebenza kwedijithali kwe-Quality Digital kuhlela ukuhweba nge-e-commerce njengesakhiwo lapho ukugeleza okuhlukene kusebenza ngendlela efanayo nexhomeke komunye nomunye. I-B2C, i-B2B, i-D2C, imakethe, kanye ne-omnichannel kubonakala njengemigqa ehlangana ohambweni futhi ixhumane namaphuzu abalulekile asekela ukwenziwa. Izinqumo ezihlobene nekhathalogi, intengo, ukutholakala, inkokhelo, ukuphathwa kwe-oda, izinto zokuhamba, kanye nokulethwa ziyeka ukusebenza zodwa futhi zibe yingxenye yenethiwekhi ehlanganisiwe, lapho ukusebenza kuncike ekuvumelaneni phakathi kwedatha nezinhlelo.
Imodeli ehlongozwayo ishintsha ukuqonda kwendabuko kwezentengiselwano zedijithali, okwahlelwa isikhathi eside ngokulandelana. Ngokubeka i-oda njengento ephakathi, imodeli ikhombisa ukuthi ukuqhubeka kohambo kuncike ekuxhumaneni phakathi kwezingqimba eziningi ezisebenza ngasikhathi sinye. “Ukuthengisa akuseyona into eyingqayizivele kodwa sekuqhutshwa idatha kuyo yonke imisebenzi. Uma le datha ihlelwe, kungenzeka ukukala umthelela oqondile ekuguqulweni, inani elimaphakathi le-oda, kanye nebhizinisi eliphindaphindwayo,” kusho uJúlio Britto, i-CEO ye-Quality Digital.
Ukwanda kweziteshi nokuhlanganiswa kwandisa izinga lobunzima bokusebenza ezinkampanini. Amapulatifomu e-commerce, izinhlelo zokuphatha ama-oda, izindlela zokukhokha, izixazululo ze-logistics, kanye namathuluzi obudlelwano namakhasimende aseqalile ukusebenza ngasikhathi sinye, okudinga ukuvumelanisa okuqhubekayo. Ngokunciphisa ukungenelela ngesandla, isikhathi sokuphendula siyancipha, kuyilapho ukungahambisani kuvame ukusabalala ngokushesha kulo lonke umsebenzi.
Ukusebenza kwe-e-commerce kuhlotshaniswa kakhulu namandla okusebenza. Ukukhiqizwa kwesidingo kulahlekelwa ukubaluleka lapho isakhiwo sokusebenza sehluleka ukusekela uhambo lokulethwa. Ulwazi olunganembile ekukhokheni, ukungafani kwempahla, kanye nokungahambisani kahle kwempahla kuthinta ulwazi lomthengi, kwandisa izindleko, futhi kuthinta inani elibonakalayo lomkhiqizo.
Ngokusho kukaRoberto Ave Faria, umqondisi we-Quality Digital, ukwenziwa kohambo lwamakhasimende kudinga ukuhlanganisa ukunemba kokusebenza kanye nekhono lokuzivumelanisa nesidingo. “Umqondo wesithembiso sokulethwa usebenza njengenkontileka yosuku lokugcina lokulethwa futhi ubalulekile ekuqedeni ukuthengwa; phela, noma yikuphi ukuphambuka kuthinta ngqo ukuguqulwa kanye nokuzethemba kwabathengi,” kusho yena. Isikhulu siphinde sigqamise isidingo sokuziphendukela kwemvelo endleleni yokuthengisa esondela ngayo ekwenzeni ngokwezifiso isipiliyoni. “Emqondweni ‘wekhaya lakho’, isitolo sedijithali sakhiwe ngokwephrofayili yamakhasimende, umlando, kanye nezintshisekelo zawo. Akusizi ngalutho ukunikeza konke kuwo wonke umuntu. Lapho isipho singahambisani nokuziphatha kwamakhasimende, uhambo lulahlekelwa ukusebenza kahle futhi ukuguqulwa akuqhubeki,” usho kanje.
Njengamanje, endaweni yezentengiselwano zedijithali, ukukhula kwezentengiselwano ze-e-commerce okusimeme kuncike kakhulu ekukhuleni kwevolumu kodwa kuncike kakhulu ekhonweni lokuhlanganisa izinqumo ngendlela ehlanganisiwe. Ngokwandiswa kweziteshi zedijithali kanye nokwanda kokuxhumana okudingekayo ukusekela i-oda ngalinye, ukusebenza kahle kuba umugqa ohlukanisayo phakathi kokukhula okunenzuzo kanye nokulahlekelwa ukusebenza. Ngokwenza lesi sakhiwo sibonakale, imodeli eveziwe inikela ekuqondeni okunembile kwezinto ezinquma umphumela kwezentengiselwano zedijithali.
