Inadmplence Reduction Techniques with an Emphasis on Phone Charging

Objectives

Transmit the technical aspects of accounts receivable, where the participant can not only evaluate the critical elements of the operation and recovery of credits, but also develop preventive and corrective strategies in addition to developing positive marketing and inhibiting friction with other areas and train participants with techniques of approaches and negotiation, aiming at the development of communication skills and essential approaches to professionals who perform charging by telephone.

Public Target

Professionals in the area of accounts receivable, credit, treasury, controlling, collection, professionals and consultants who wish to deepen their knowledge on the subject.

Programmatic Content

• The importance of recovering from default for the financial health of the organization;
• The influence of the consumer protection code;
• Interest and fine of late payment;
• Collection process: titles and documents;
• Receipt methods: wallet and bank;
• Protest: deadline, banking process, manual process, in the square, outside the square and prescription of documents;
• Contact strategies: phone, email, letter, meeting among others;
• Profile of delinquents;
• Main histories and actions;
• The recovery of default within the CRM and sales leverage process;
• Profile of the skills of professionals and differences between active and receptive contact;
• Communication process: vocabulary, linguistic and emotional;
• Guarantees: definition, modalities of guarantees, formalization;
• Billing companies: how to choose, follow-up, warning signs, performance improvement;
• Analysis of department performance: performance, projections.

Methodology

In an interactive and dynamic way, the content is presented stimulating the exchange of experiences, shared situations and experiences of real cases and practical case studies; simulations of decision-making and everyday situations in the company, emphasizing the causes and effects of asset recovery in a set of factors to be studied and taken into account by the group, making effective the learning of the training proposal.

Instructor

• Financial consultant, mentor, lecturer and teacher of continuing education courses in various institutions, there are more than 20,000 executives trained in more than 15 themes elaborated with development trails by area of concentration or improvement, recognized for the engagement of the challenges of the digital revolution and columnist of specialized magazines.
• Post Graduate in Financial Economic Engineering and Graduate in Accounting Sciences.Vast experience in the areas of finance, and controllership in large and medium-sized multinationals and diversified segments, having participated in star up companies, business plan, management, planning, restructuring and implementation of financial and controlling areas and the development of corporate standards and procedures and development of management models, implementation of ERPs.

Important Information

Date: 14 and 15 May 2026

Hours: 08h30 to 12h30

Mode: Remote

Hourly Charge: 8 hours

The value includes the course, material and certificate in electronic media.

Modality: Online Broadcast & The course will be broadcast live and students will be able to watch on a computer that has internet access. Students will be able to interact with the instructor, making comments and asking their questions during the course.

This training can also be conducted in company in face-to-face or online format.

More Information about the Course on In default Reduction Techniques with an Emphasis on Telephone Charging contact us by phone (11) 3230-2714 or access the link: https://bit.ly/4tZHRUv