Kuba hari abakozi bigenga kandi bakoresha AI mu gutanga serivisi ku bakiriya ku rwego rwa mbere ntabwo bikiri isezerano rirambye - ni ukuri gufatika kandi kurimo kwiyongera muri Brezili. Bitandukanye na za chatbots zisanzwe, aba bakozi ba interineti barashobora gusobanukirwa ibintu bigoye, gukemura ibibazo bya tekiniki neza, no gutanga ubunararibonye bw'umukoresha hafi cyane y'imikoranire y'abantu. Iri terambere ry'ikoranabuhanga ririmo kuvugurura uruhare rwa Serivisi mu bigo, bigatuma irushaho gukora neza, ikora neza, kandi ikagira akamaro mu buryo bw'ingamba.
Mu by’ukuri, ibiteganyijwe bigaragaza ko mu 2027, abakozi ba AI bazaba ari bo bayobora serivisi ku bakiriya mu bigo bigera kuri 25%, nk’uko Gartner abivuga
- ishusho y'icyerekezo cy'isi yose mu gukoresha iri koranabuhanga rigezweho.
Kimwe mu byiza by’ingenzi by’ibikoresho bya AI bibyara ni ubushobozi bwo gusobanukirwa imiterere y’ikiganiro. Ibi bikoresho bigezweho bigumana mu mutwe wabo amakuru arambuye yatanzwe n’umukoresha mu kiganiro cyose. Ibi bibafasha gusobanura neza intego iri inyuma y’ibibazo ndetse no guhindura ingingo badatakaje imiterere - nubwo umukoresha yatandukira cyangwa akazana indi ngingo hagati mu kiganiro.
Uku gusobanukirwa ururimi karemano ku buryo buhanitse bigabanya cyane ubwumvikane buke n'imikoranire ivunanye. Hamwe n'inkunga y'ingero nini z'indimi (LLMs), umukozi ashobora gusesengura interuro y'umukoresha mu buryo bwimbitse, akamenya ibisobanuro bidasanzwe by'ibibazo, kandi akabitanga igisubizo gifatika kandi gifatika. Umusaruro ni ikiganiro gisobanutse neza kandi cyumvikana, aho umukoresha yumva ko asobanukiwe by'ukuri.
Ubushobozi bwo gukemura ibibazo bikomeye bya tekiniki
Mu biro bisanzwe bya serivisi, chatbots zakunze kugarukira ku gukemura ibibazo byoroshye (nk'igenamiterere ry'ijambo ry'ibanga cyangwa uko ibintu byagiye bisubirwamo) kandi zihita zohereza ibibazo bigoye ku bakozi b'abantu. Abakozi b'ikoranabuhanga b'abahanga, ariko, bashobora kurenza ibintu bito no gukemura ibibazo bikomeye bya tekiniki.
Kubera ko bahuguwe ku makuru menshi n'ubumenyi bwinshi, bashobora gusuzuma amakosa adakunze kugaragara, bagakoresha uburyo bwo gukemura ibibazo, ndetse bakanagisha ubumenyi bw'imbere mu kigo kugira ngo babone ibisubizo bishya. Byongeye kandi, izi mbuga za AI zihuzwa na sisitemu z'ibigo n'ibikoresho bya ITSM, bigatuma bakora ibikorwa byikora mu buryo bwikora.
Urugero, umukozi mwiza wa AI ashobora gukora imirimo yose, nko gufungura konti y'umukoresha cyangwa kongera gushyiramo porogaramu ari kure, nta muntu ubimusabye. Amenya icyifuzo cy'umukoresha, akagenzura amakuru akenewe (nk'umwirondoro cyangwa uburenganzira), hanyuma agatangira API cyangwa inyandiko zikwiye kugira ngo ikibazo gikemuke - byose mu masegonda.
Ubu bwigenge mu mikorere, hamwe n'ubwenge bwo gutanga umusaruro, butuma umuntu ashobora gukemura ibintu byose kuva ku manza zoroshye kugeza ku bibazo bikomeye by'ikoranabuhanga, bigashyirwa mu bikorwa n'itsinda ry'abantu gusa iyo bibaye ngombwa koko. Ingaruka ziba ku buryo butaziguye ku mikorere myiza: imirimo isubirwamo ikemurwa vuba cyane, kandi abahanga mu bufasha babona umwanya wo kwitangira ibibazo bikomeye cyangwa by'ingenzi.
Ubunararibonye bwongerewe ku bakoresha
Abakoresha interineti bashya batanga uburambe bwiza kandi bushimishije. Ubwa mbere, baboneka amasaha 24/7, kandi bagahita basubizwa ako kanya - ikintu abakoresha interineti ba kera nabo basezeranyije, ariko ubu ibi bisubizo birafasha cyane kandi bikubiyemo ibintu bitandukanye, bigabanya gutegereza umukozi w’umuntu.
Byongeye kandi, itumanaho n'umukozi wa AI utanga umusaruro rikunze kuba iry'abantu: uburyo bwo kuganira ntibukoresha "robotique", bufite ubushobozi bwo kumva imvugo karemano ndetse no gusubiza umuntu ku giti cye hakurikijwe umwirondoro w'umukoresha.
Ikindi kintu cy'ingenzi ni uko aba bakozi bagenewe gutanga uburyo bworoshye bwo guhinduranya abantu mu gihe bibaye ngombwa, ibyo bikaba ari ingenzi cyane kugira ngo abakiriya banyurwe. Uburyo bwiza bwo gukoresha chatbot bugaragaza ko chatbot ubwayo igomba kumenyesha umukiriya ko izamuhuza n'umukozi w'umuntu niba idashobora gukemura ikibazo, hanyuma ikamwohereza serivisi mu buryo butagoye, kugira ngo umukozi w'umuntu akomeze kuva aho bot yarekeye.
Uku guhererekanya amakuru neza bibuza umukoresha gusubiramo amakuru kandi bikuraho icyo cyiyumviro cyo "guhagarara" mu kuvugana n'imashini. Muri make, ibikoresho bya AI byoroshya kandi byoroshya urugendo rw'umukoresha, bitanga ibisubizo byihuse n'imikoranire myiza - bivamo kunyurwa no kwizera inkunga y'ikoranabuhanga y'isosiyete.
Aho gusimbura burundu amakipe y’abantu, iki gisekuru gishya cy’abakozi gikorana n’inzobere mu bufasha: gukemura ibibazo bisubirwamo kandi byo ku rwego rwa mbere mu buryo bwihuse kandi bunoze, bigatuma abantu babasha kwibanda ku byo ubumenyi bwabo budashobora gusimburwa - mu bihe bidasanzwe cyangwa bikomeye cyane. Abanyamwuga b’inzobere ni ingenzi mu kugenzura, guhindura no gushyigikira abakozi b’ikoranabuhanga, bakareba ko ikoranabuhanga ry’ikoranabuhanga ry’ikoranabuhanga ryuzuza, kandi ntirisimbure, ubumenyi bw’abantu. Muri uru rwego, ahazaza h’Ishami rya Serivisi ni heza: amakipe y’abantu n’abakozi b’ikoranabuhanga b’inzobere mu bufasha bakorera hamwe kugira ngo bubake inkunga ikomeye kandi ikora neza yibanda ku byo abakoresha bakeneye.
