Inkambo Yokuphatha Izinkontileka Zebhizinisi

Ukuphathwa kwenkontileka kuwukuqapha okusebenzayo kwazo zonke izinto eziguquguqukayo kanye nemibhalo ehilelekile kule nqubo, kusukela ekuqalisweni kwenkontileka ngaphambi kwesikhathi kuya ekuqedweni noma ekuvuselelweni.

Ukuphathwa ngempumelelo kwezinkontileka zebhizinisi kuthinta ukwehliswa kwezindleko kanye nokuhlela isabelomali (okuhambisana nokuHlela Okuhlelekile). Ngakolunye uhlangothi, ukwehluleka ukufeza isibopho senkontileka kungabangela umonakalo omkhulu wezezimali ezinhlanganweni.

Ukuphathwa Kwezinkontileka Zebhizinisi kubheka lokho okuseMthethweni Wezomphakathi, iKhodi Yokuvikela Abathengi , kanye nezimiso zomthetho ezijwayelekile .

Le khosi inikeza imiqondo eyisisekelo ekuphathweni kwezinkontileka, ihlose ukuhlinzeka ngokucaca okukhulu, ukuhlela, kanye nokuhlela izinkontileka, ukunciphisa izindleko kanye nokunciphisa izingozi zomthetho.

Izinhloso

• Ukwazisa abahlanganyeli ngemithetho kanye nomthetho wamacala mayelana nezinkontileka zebhizinisi
• Ukuqonda izinhlobo ezivame ukusetshenziswa kakhulu zezinkontileka zebhizinisi kanye nezingozi ezinkulu zenkontileka
• Ukuqonda umehluko kanye nokufana phakathi kwezinkontileka zebhizinisi, ezokuphatha, kanye nezabathengi
• Ukuqonda izigaba eziyinhloko zesivumelwano sebhizinisi
• Ukwazi ukuzivumelanisa kanjani nezinkontileka ze-LGPD: Umthetho Ojwayelekile Wokuvikela Idatha
• Ukuqonda ukubaluleka kanye nomsebenzi wokuphatha izinkontileka zebhizinisi kanye nezinsizakalo ezinikezwa ngaphandle, kuhloswe ngazo ukuphepha okukhulu nokonga izindleko
• Ukuvimbela ukuqulwa kwamacala nokwandisa amathuba okuphumelela

Izithameli Eziqondiwe

Abaphathi Bezinkontileka Zebhizinisi, abanokuqeqeshwa kwezomthetho noma abangenakho, kanye nochwepheshe abasebenza ngokuqondile noma ngokungaqondile ekuphathweni kwezinkontileka noma abafisa ukujulisa ulwazi lwabo ngale ndaba.

Okuqukethwe Kwesifundo

1. Izici Zezomthetho Ekuphathweni Kwezinkontileka

• Umbono Ojwayelekile Wezinkontileka
• Umsuka, imiqondo kanye nesakhiwo
• Izimiso zenkontileka, ukuhlukaniswa kanye nokwakhiwa kwenkontileka
• I-Force Majeure, Isenzakalo Esiyiphutha, kanye Nesenzo SikaNkulunkulu

2. Izinkontileka Ezijwayelekile Nezingajwayelekile

• Izinkontileka zebhizinisi ngendlela ethile
• • Izivumelwano Zokuthenga Nokuthengisa
  • Izinkontileka Zokunikezwa Kwezimpahla
  • Izivumelwano Zokuqasha (ezentengiselwano, "Ezakhelwe Ukufaneleka - BTS", Ukuthenga, izimpahla)
  • Izinkontileka Zobuchwepheshe (Ulwazi, uphawu lokuhweba, ilungelo lobunikazi, njll.)
  • Izivumelwano Zokubambisana (ukumelwa kwezentengiselwano, ikhomishini yezentengiselwano, imvume yezentengiselwano, isivumelwano sokusabalalisa/se-ejensi kanye ne-franchise)
  • Izinkontileka zesevisi/Ukunikeza abanye imisebenzi ngaphandle
  • • Umqondo osemthethweni wokunikeza imisebenzi yangaphandle kanye nezinhlobo zayo
    • Ukunikeza abanye abantu umsebenzi ngaphandle esihlalweni kanye "nokunikeza abanye abantu umsebenzi ngaphandle"
    • Amandla obuchwepheshe, ezezimali kanye nedumela lenkampani eqashwe ngaphandle
    • Isibopho esingaphansi kanye nesihlanganyelwe senkampani ethola insizakalo
• Izinkontileka ze-elekthronikhi noma zedijithali (izisayini ze-elekthronikhi, zedijithali, ezenziwe ngesandla kanye neze-hybrid: izinyathelo zokuphepha)

3. Izingozi Zenkontileka

• Izigaba zokuvimbela ubungozi
• Ukuzikhandla Okufanele, Yazi Ikhasimende Lakho (i-KYC) kanye Nokwazi Umlingani Wakho (i-KYP)
• Ukuthobela imithetho kanye nokuvimbela inkohlakalo, ukukhwabanisa, kanye nokungqubuzana kwezintshisekelo
• Iziqinisekiso ezengeziwe zenkontileka
• Izigaba ezihlukumezayo noma ezisindayo kakhulu
• Umthelela woMthetho Wokuvikelwa Kwedatha Ojwayelekile – i-LGPD ekuphathweni kwezinkontileka
• Ubhubhane noma izehlakalo ezingalindelekile kanye nomthelela wazo ezinkontilekeni

4. Ukubhala Inkontileka

• Iphrofayili, imisebenzi kanye nemithwalo yemfanelo yalabo abathintekayo
• Indlela Yokusebenza Yokulungiselela Inkontileka
• Indaba, izinhlangothi, isisekelo senkontileka, ubude besikhathi, isikhathi sokusebenza, isikhathi sokuqaliswa, izindlela zokusebenzisa inkontileka encane, izindlela zokulinganisa (izinkomba noma ama-SLA) kanye nokukhokha, ubumfihlo/ubumfihlo, izigwebo kanye nezigaba zesijeziso
• Ukwengamela inkontileka (culpa in eligendo and in vigilando)
• Ukubuyekezwa kwenkontileka, ukuqedwa, ukuvuselelwa, ukulungiswa, kanye nokukhanselwa
• Ukungafezwa noma ukwephulwa kwesivumelwano
• Ezinye izindlela zokuxazulula izingxabano (ukulamula, ukwahlulela, njll.)

5. Ukuphathwa Kwezinkontileka Ezinobuhlakani

• Inqubomgomo Yokuphathwa Kwezinkontileka
• Umjikelezo Wokuphila Kwenkontileka (i-CLM - Ukuphathwa Komjikelezo Wokuphila Kwenkontileka)
• Ukwenziwa kwenkontileka ngaphambi kwesikhathi, ukuxoxisana, ukwenziwa ngaphambi kwesikhathi kanye nokuqaliswa
• Isivumelwano Sezinga Lesevisi (i-SLA);
• Ibhalansi yezomnotho neyezezimali
• Ukuqhubeka noma ukuqeda isivumelwano

Indlela Yokwenza

Ikilasi elisekelwe enkulumweni futhi elisebenzisanayo, elisekelwa yizibonelo ezisebenzayo, zansuku zonke.

Umfundisi: Cleidimar Alvarenga

• Ummeli ogxile kuMthetho Wezabasebenzi, i-MBA ekuThuthukisweni kwe-HR kanye nokuPhathwa kweBhizinisi.
• Umeluleki, isikhulumi, kanye nomfundisi wezifundo zabaphathi bezomthetho wezabasebenzi, i-LGPD kanye ne-GDPR – Umthetho Wokuvikelwa Kwedatha Ojwayelekile, Ukuphatha, Ukuthobela (kufaka phakathi ukuthobela umthetho wezabasebenzi), Izingozi (ISO 31000), Ukulimala Kokuziphatha (ukuhlukunyezwa ngokokuziphatha kanye nokuhlukunyezwa ngokocansi), kanye Nokuphathwa Nokuthuthukiswa Kwabasebenzi.
• Unolwazi olubalulekile lobuchwepheshe njengomphathi kanye nomeluleki ezinkampanini zikazwelonke nezamazwe ngamazwe. Ugxile ekuhleleni amasu e-HR, ekuqasheni nasekukhetheni abasebenzi, ekuphathweni kokusebenza, ekunxephezelweni kanye nasemivuzoni, ekuhleleni imisebenzi kanye nokulandelana kwabasebenzi, ekuphathweni kwamakhono, ekuphepheni emsebenzini, kanye nasekuzinzeni kwezenhlalo nezemvelo.

Ulwazi Olubalulekile

Izinsuku: Agasti 5, 6 kanye no-7, 2026

Amahora: 2 PM kuya ku-6 PM

Ifomethi: ku-inthanethi

Umthwalo womsebenzi: amahora angu-12

Intengo ifaka phakathi ikhosi, izinto zokwakha, kanye nesitifiketi se-elekthronikhi.

Uhlobo: Ukudluliselwa Kwe-inthanethi – Isifundo sizosakazwa bukhoma futhi abafundi bangayibuka kukhompyutha enokufinyelela kwe-inthanethi. Abafundi bazokwazi ukuxhumana nomfundisi, benze imibono futhi babuze imibuzo phakathi nesifundo.

Lokhu kuqeqeshwa kungaqhutshwa kanye kanye, kungaba mathupha noma ku-inthanethi.

Ukuze uthole ulwazi olwengeziwe mayelana neKhosi Yokuphathwa Kwezinkontileka Zebhizinisi, xhumana nathi ngocingo ku-(11) 3230-2714 noma ufinyelele kusixhumanisi: https://bit.ly/3ta1A5K