*Ngu-Ariane Abreu, uMqondisi Webhizinisi Nokubambisana kwa-Total IP+IA*
Kubathengisi, ingxenye yesibili ka-2026 igcwele izinsuku ezimatasa. Lesi sikhathi singaba isu lokukhulisa ukuthengisa, ukuthola amakhasimende amasha, nokuqinisa ubudlelwano namakhasimende. Kodwa-ke, emakethe yedijithali eyanda, ukunikeza izaphulelo akusanele. Inzuzo yangempela yokuncintisana isekukwazini ukunikeza isevisi enhle kakhulu nokuqinisekisa ulwazi oluqhubekayo, ngisho nangesikhathi sokufunwa okuphezulu.
Ikhalenda lika-2026 lisichaza kahle lesi simo. Usuku Lobaba ngomhlaka-9 Agasti, Usuku Lwamakhasimende ngomhlaka-15 Septhemba, Usuku Lwabantwana ngomhlaka-12 Okthoba, Usuku Olumnyama ngomhlaka-27 Novemba, kanye noKhisimusi ngomhlaka-25 Disemba, kukhiqiza izigidi zabathengi ngezindlela ezahlukene. Usuku ngalunye lumelela ithuba lokukhula, ikakhulukazi ezinkampanini ezinengqalasizinda yezobuchwepheshe.
Uhambo lokuthenga lushintshile. Abathengi bacwaninga ezinkundleni zokuxhumana, babuze imibuzo nge-WhatsApp, bahlole amanani kumawebhusayithi ,baqhathanise okunikezwayo ezimakethe , futhi bavame ukuqedela ukuthengwa ngesinye isiteshi. Balindele izimpendulo ezisheshayo, ukutholakala njalo, kanye nokuhlangenwe nakho okuhlanganisiwe. Uma lokhu kungenzeki, isinqumo sokuthenga singashintshela kumncintisani ngemizuzu embalwa.
Ukuzenzakalela kusebenza kahle kulesi simo; akusekho ukuba umthombo ongawukhetha futhi sekuyindlela ehlakaniphile. Ukuzimela kobuhlakani bokwenziwa (AI) eziteshini zesevisi yamakhasimende kusiza ukulungiselela umsebenzi ukuze ubambe izikhathi zesevisi ezisezingeni eliphezulu ngaphandle kokubeka engcupheni ikhwalithi yesipiliyoni.
Ama-ejenti abonakalayo ayisibonelo salolu shintsho. Angakhonza izinkulungwane zabathengi ngasikhathi sinye, aphendule imibuzo evame ukubuzwa, anikeze izinsuku zokugcina zokulethwa, ahlole ama-oda, anikeze isiqondiso somkhiqizo, futhi adlulisele amacala athile kumaqembu abantu uma kudingeka. Okwamanje, abasebenzi bakhululekile ukusebenza ezimweni eziyinkimbinkimbi kakhulu nezibonisana, lapho ukwakha ubudlelwano kwenza umehluko omkhulu.
Esinye isici esibalulekile ukuhlanganiswa kweziteshi zesevisi. Ngesikhathi sokuthenga, abathengi abasahlukanisi phakathi kwezindawo ezingokoqobo nezedijithali. Bamane balindele ukuqhubeka. Uma beqale ingxoxo ku-Instagram, bafuna ukuyiqala kabusha ku-WhatsApp noma ngocingo ngaphandle kokuphinda lonke ulwazi. e-Omnichannel enza lokhu kwenzeke ngokuhlanganisa umlando wonke wesevisi endaweni eyodwa.
I-AI iphinde inikele ngqo emasu ebhizinisi. Ngokusekelwe ekuhlaziyweni kwedatha, kungenzeka ukuhlonza amaphethini okuziphatha, ukwenza ngezifiso okunikezwayo, ukuphakamisa imikhiqizo ehlobene, nokubikezela isidingo. Esikhundleni semikhankaso ejwayelekile, abathengisi bangaletha ukuxhumana okufanele kakhulu, okwandisa amathuba okuguqulwa nokuthembeka kwamakhasimende.
Esinye isici esivame ukunganakwa ukuhlela ukusebenza. Izinkampani eziningi zitshala imali ekukhangiseni ukuze zihehe abathengi, kodwa azinaki isevisi yamakhasimende. Umphumela uvame ukwaziwa kahle: imigqa ebonakalayo, izimpendulo ezisheshayo, izinqola zokuthenga ezishiywe dengwane, kanye namathuba aphuthelwe lapho uhlobo lomkhiqizo lubonakala kakhulu.
Ukulungiselela ukusebenza kusho ukubuyekeza imisebenzi, ukuhlanganisa izinhlelo, ukwenza izinqubo eziphindaphindwayo ngokuzenzakalela, nokuqinisekisa ukwaneliseka kwamakhasimende. Le nhlangano izuzisa kokubili umthengi kanye namaqembu angaphakathi, asebenza ngokubikezela okukhulu kanye nomthwalo omncane ngesikhathi sokufunwa okukhulu.
Izinsuku zokuhweba zizoqhubeka nokuba yisisekelo ekusebenzeni kwezitolo zaseBrazil. Umehluko uwukuthi, ngokuya ngokuphindaphindiwe, impumelelo ngeke ichazwe kuphela yisipho esihle kakhulu, kodwa ngekhono lokukhonza ngokushesha, ngokuhlakanipha, nangokungaguquguquki.
