Amakhasimende aqhubeka nokufuna ubuhle kakhulu ekusesheni nasekusekeleni, okudala amathuba amasha kodwa futhi nezinselele ezinkulu. Ukukhulisa inani labathengi nabasebenzi ngokusebenzisa izinto ezintsha, ngakolunye uhlangothi, kuqhuba ukukhula okukhulu. Ngaphandle kwesu elihlelwe kahle, nokho, kunengozi yokuphazamiseka okukhulu okungathinta umkhiqizo we-IT, isimo sengqondo sabasebenzi, ukwethembeka kwamakhasimende, ngisho nenzuzo. Isihluthulelo ukulinganisela ushintsho ngokucophelela. Ngakho-ke izinkampani zilusebenzisa kanjani lolu daba oluqinile? Indlela ka -Avaya yokusungula izinto ezintsha isebenza njengekhampasi yezinkampani ezibhekene nomhlaba oshintsha njalo. Le filosofi idlula ekuhlangabezaneni nezidingo eziphuthumayo; futhi isungula isisekelo esiqinile sokukhula okusimeme kanye nokuthuthuka okuqhubekayo ngaphandle kokubeka engcupheni ukuqina noma ukuzinza. Enye yezindlela eziyinhloko amakhasimende ethu azuza ngazo ukusebenzisa izixazululo ze-Artificial Intelligence (AI) ezithuthukisa okuhlangenwe nakho kwamakhasimende nabasebenzi ngaphandle kokulahlekelwa kokukhiqiza okuvame ukuhlotshaniswa nokuqaliswa okusha kobuchwepheshe. Lokhu kuguqulwa, nakho, kuthinta kahle izinkampani nabathengi bazo ngamasu anciphisa izikhala kanye nezingozi ezingadingekile.
Ukubhekana Negebe Lokulindela
Ngokusho kweMetrigy, cishe ingxenye yamakhasimende isaxazulula izinkinga ezihlobene nomkhiqizo nezinsizakalo ngocingo, kanti enye ingxenye ikhetha izinketho zokuzisiza. Lokhu kungafani kwembula ukuhlukahluka kwamaphrofayili okudingeka izinkampani ziwasebenzise futhi kugqamisa isidingo sezixazululo ze-AI ezikwazi ukuhlanganisa zonke lezi zidingo. Izinketho zisukela kumathuluzi ezenzakalelayo aqondisa ukusebenza kwe-ejenti kuya ekuhlakanipheni kwengxoxo kanye nama-ejenti e-AI abonakalayo. Kodwa-ke, ukuze kusetshenziswe lezi zixazululo, ifu liba yinto ebalulekile - isithiyo esibalulekile ezinkampanini zendabuko esezivele zinezimali ezisekelweni ezixazululweni zesakhiwo.
Ifilosofi ka-Avaya "yokusungula izinto ezintsha ngaphandle kokuphazamiseka" iklanyelwe ukusiza izinkampani ezisunguliwe ukuthi zibhekane nezingibe ezivamile zokufuduka kwamafu ngokugxila ekuhlanganisweni okungenamthungo kanye nokuthuthuka okuqhubekayo. Lokhu kusho ukuthi izinkampani zingaqala ukuvuna izinzuzo ze-AI ngokushesha, ziguqule inselelo yokulindela okuphezulu ibe amathuba abalulekile okukhiqiza imiphumela ebonakalayo kanye nezinzuzo.
Bheka amakhono e-AI ku- Avaya Experience Platform, isibonelo. Lezi zixazululo eziqhutshwa yi-AI zinikeza ukuzenzekela okuhlakaniphile kanye nokuhlaziya okunamandla, okunika amandla amabhizinisi ukuletha okuhlangenwe nakho kwamakhasimende okwenziwe ngokwezifiso kanye nokwenza ngcono ukuhamba komsebenzi kwabasebenzi. Aklanyelwe ukuhambisana nezinhlelo ezikhona, la mathuluzi avumela ukuhlanganiswa okungenamthungo, ukunciphisa ukuphazamiseka kanye nokukhulisa ukusebenza kahle.
Ukusebenzisa i-AI ukuthuthukisa okuhlangenwe nakho kwamakhasimende
Ubuhlakani Bokwenziwa buyinguquko yangempela kwensizakalo yamakhasimende, okuvumela izinkampani ukuthi zinikeze ukusebenzisana okungekona nje kuphela okusebenzayo kodwa futhi okwenziwe ngokwezifiso nangokujulile futhi okuphendulayo. Cabanga ngesimo lapho i-AI isingatha khona imibuzo ngokushesha, ibikezela izidingo zamakhasimende, futhi inikeze izincomo ezenziwe ngokwezifiso. Ucwaningo lukhombisa ngazwi linye ukuthi leli zinga lensizakalo likhulisa kakhulu ukwaneliseka kwamakhasimende futhi linciphisa umzamo wamakhasimende.
Ukusebenzisa kuka-Avaya i-AI ekhiqizayo ekuhlinzekeni amakhasimende kuyisibonelo esihle kakhulu. Ngokusebenzisa ama-algorithms okucubungula ulimi lwemvelo (i-NLP) kanye nokufunda komshini (i-ML), izixazululo zenkampani ziyakwazi ukuqonda nokuphendula imibuzo yamakhasimende ngesikhathi sangempela, ngezimpendulo ezinembile nezihambisana nomongo. Lokhu kuthuthukisa ulwazi lwamakhasimende futhi kunciphisa umthwalo womsebenzi wama-ejenti, okubavumela ukuthi bagxile emisebenzini eyinkimbinkimbi nenenjongo.
Ukuthuthukisa ukusebenza kwabasebenzi nge-AI
Futhi kuthiwani ngama-ejenti? Izinzuzo ze-AI zidlula kakhulu ukusebenzisana kwabathengi. Iphinde ithuthukise ukwaneliseka kwabasebenzi kanye nokukhiqiza ngokuzenzakalelayo imisebenzi ephindaphindwayo kanye nokunikeza ukuqonda okuhlakaniphile. Ucwaningo lwamuva nje ngobuchwepheshe bendawo yokusebenza lubika ukuthi ama-59% abasebenzi abasebenzisa i-AI banokwaneliseka okukhulu emsebenzini.
Amathuluzi e-Avaya aqhutshwa yi-AI anikeza amakhono okubambisana athuthukile kanye nokukhiqiza athinta ngqo ukugcinwa nokwaneliseka kwama-ejenti. Lezi zixazululo zisebenzisa i-AI ukwenza lula ukuxhumana, ukwenza imisebenzi ejwayelekile ngokuzenzakalela, kanye nokunikeza ukuqonda okusekelwe kudatha, kusiza abasebenzi ukuthi benze izinqumo ezinolwazi oluthe xaxa. Umphumela? Abasebenzi ababandakanyekayo nabakhiqizayo, abakwaziyo ukuchuma endaweni yokusebenza eqhutshwa ubuchwepheshe.
Nakuba ukuhlanganisa i-AI ezinqubweni zebhizinisi kuletha izinselele, indlela entsha ye-Avaya iguqula lobu bunzima bube amathuba okukhula abonakalayo. Ngokugxila ekuhlanganisweni okungenamthungo kanye nokuthuthuka okuqhubekayo, i-Avaya inika amandla izinhlangano ukuthi zisebenzise ubuchwepheshe be-AI ngempumelelo - ukuxhumanisa amachashazi phakathi kwalokho amakhasimende nabasebenzi abakufunayo kakhulu esimweni sanamuhla.
Indlela eya phambili
Ukulindela okuthuthuka ngokushesha kwamakhasimende nabasebenzi kuletha inselelo enkulu. Kodwa-ke, ngendlela entsha ye-Avaya yokuhlanganiswa kwe-AI, le nselelo iguquka ibe yithuba lokukhula elibalulekile. Ngokusebenzisa i-AI ukuthuthukisa okuhlangenwe nakho kwamakhasimende nokuthuthukisa ukusebenza kahle kwabasebenzi, izinkampani zingahlangabezana futhi zidlule okulindelwe ngaphandle kokuphazamiseka okuvamile okuhlobene nokusebenzisa ubuchwepheshe obusha. Ukuzibophezela kwe-Avaya ekusunguleni okuqhubekayo kuqinisekisa ukuthi izinhlangano zingamukela ikusasa ngokuzethemba, zisuse izithiyo endleleni eya empumelelweni.
Njengoba izinkampani ziqhubeka nokubhekana nobunzima bokuguqulwa kwedijithali, ikhono lokuhlanganisa i-AI ngaphandle kokuphazamiseka nangokuphumelelayo liba yinto ebaluleke kakhulu. Izixazululo zenkampani azithembisi nje kuphela ukuhlangabezana nokulindelwe okukhulayo kwamakhasimende nabasebenzi, kodwa futhi zivula indlela yekusasa elisebenza kahle, elisungula izinto ezintsha, neliqinile.
