Ko Probel hewaitohu matua nō Brazil, neke atu i te waru tekau tau te roa o tana mahi i te mākete moenga, kua tīmata ki te whakaputa tata ki te 10% o ana hoko matihiko mā WhatsApp whai muri i te whakamahi i ngā otinga matauranga horihori kōrerorero i roto i te ratonga kiritaki. Ko te kaupapa, i whakawhanakehia me te hangarau mai i OmniChat, he tūāpapa hokohoko kōrerorero matua me te Kaiwhakarato Otinga Pakihi WhatsApp (BSP), i whakahaere aunoa hoki i te 83% o ngā taunekeneke, i whakaiti i te wā urupare toharite mai i ētahi hāora ki ētahi hēkona, ā, i tutuki i te 8.5% te reiti tahuritanga ahakoa i roto i te tukanga hoko e kiia ana he uaua.
Nā te panonitanga i tohu te huringa nui i roto i te rautaki matihiko a te kamupene, i tīmata ai te hanga i a WhatsApp ehara i te mea hei hongere whanaungatanga anake, engari hei wāhi hokohoko whai hua, ka taea te mahi 24 hāora ia rā, me te hopu i ngā whai wāhitanga i waho o ngā hāora pakihi. I tēnei rā, kotahi i roto i te toru ngā hoko mā te taupānga a Meta e puta ana i waenga i te 6 i te ahiahi me te 11 i te pō, he wā uaua ki te mahi me ngā tīma tuku iho i mua.
I mua i te whakatinanatanga, i pāngia a Probel e ngā wero e kitea ana i roto i te rāngai hokohoko taonga pumau, pērā i te uaua o te whakanui ake i te ratonga kiritaki mamati me te kore e whakawhānui ake i ngā tīma, te nui o ngā hoapā e kohikohia ana i ngā hāora ahiahi, me te ātete a te kaihoko ki te whakaoti i ngā hoko tuihono o ngā hua e whai wāhi ana ki te whakamātautau kanohi ki te kanohi. I reira anō hoki ngā herenga ki te whakahaere aunoa i ngā tukanga pērā i te whakahoki mai i ngā kaata hokohoko kua whakarērea me te whakauru i te ratonga kiritaki ki te hokohoko ipurangi.
"Ko te akoranga matua i akohia ko te mārama kāore te hangarau e whakakapi i te rautaki, engari e whakarei ake ana. Nā te mātauranga horihori i āwhina mātou ki te whakapai ake i te wheako kiritaki me te whakatau i ngā whakatau whai whakaaro i runga i ngā raraunga i puta mai i ngā kōrero," te kī a Ricardo Pinto, te Upoko o te Hokohoko Ipurangi i Probel.
Ko te rautaki i whakamahia ko te whakatinana i tētahi mahi hokohoko kōrerorero e tautokona ana e te matauranga horihori, inā koa ko te Whizz Agent, te kaihoko motuhake a OmniChat. I hangaia te hangarau i runga i te mahere i ngā pātai maha e 500 mai i ngā wāhanga hokohoko me te ratonga kiritaki, kia taea ai e ia te whakautu i ngā pātai hangarau me ngā pātai tohutohu, te whakahaere ratonga whaiaro, me te mahi tonu, 24 hāora ia rā.
Haunga te whai wāhi nui ki ngā hoko matihiko, kua āwhina te whakaiti nui i te wā urupare ki te tere ake o te whakatau kaupapa me te whakaiti i ngā mate nā te kore ratonga, inā koa i waho o ngā hāora pakihi. I tua atu, kua pā pai ki te wheako o te kiritaki, me te hekenga o ngā hokinga mai nā ngā taunakitanga tika ake, me te whakahokinga mai o ngā kaata hokohoko kua whakarērea, ā, kua hua ake he hokinga pūtea pai.
"E whakaatu ana ngā wheako o Probel i te kaha o te matauranga horihori ki te whai wāhi nui i roto i te haerenga hoko, me te neke atu i tua atu i te ratonga kiritaki taketake. Ina whakangungua pai, ā, ina whakaurua ki roto i ngā tukanga pakihi, ka noho te AI hei hongere whai hua mō te hanga whanaungatanga me te hoko," te kī a Maurício Trezub, te kaiwhakaū me te Tumu Whakahaere Matua o OmniChat.
Hei mahi e whai ake nei, e whakaaro ana a Probel ki te whakatairanga i ngā kaupapa whakawhaiaro, ki te whakamātautau tika i ngā kaupapa whakatairanga mā WhatsApp, me te whakawhānui i te whakamahinga o te AI hei wāhanga o tana mahere tipu mamati.
